By now, you probably understand the value of online product reviews for your brand. They provide you with tons of insightful information about what your consumers really perceive your products. You most likely have heard about Amazon Vine, an initiative in which Amazon invites some customers to write reviews of products they receive for free from participating vendors. This practice is known as incentivized reviews.
So far, sites like Amazon have not allowed companies to actually pay consumers for their reviews. Amazon’s regulations are an effort to maintain a fair and transparent review and rating system for its online shoppers. However, the practice of incentivized reviews had prevailed.
Lately, some questions about the effect of incentivized reviews have arisen. A study by ReviewMeta indicated that this kind of reviews can result in higher average ratings, versus those reviews that are not incentivized. Amazon reacted by updating its community guidelines which translate into banning this practice, except for the Amazon Vine program.
At Wonderflow, we are aware of the importance of distinguishing incentivized reviews from regular organic reviews. That is why we made sure that our solution gives our customers the option of identifying incentivized reviews. Our customers are able to compare the analysis of all the reviews together or filter out the incentivized reviews. They can also see the specific performance of the incentivized reviews in case they were part of a campaign. This feature is also enabled for competing products.
Wonderflow empowers businesses with quick and impactful decision-making because it helps automate and deliver in-depth consumer and competitor insights. All within one place, results are simplified for professionals across any high-UGC organization, and department to access, understand, and share easily. Compared to hiring more analysts, Wonderflow’s AI eliminates the need for human-led setup and analysis, resulting in thousands of structured and unstructured reviews analyzed within a matter of weeks and with up to 50% or more accurate data. The system sources relevant private and public consumer feedback from over 200 channels, including emails, forums, call center logs, chat rooms, social media, and e-commerce. What’s most unique is that its AI is the first ever to help recommend personalized business actions and predict the impact of those actions on key outcomes. Wonderflow is leveraged by high-grade customers like Philips, DHL, Beko, Lavazza, Colgate-Palmolive, GSK, Delonghi, and more.
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