Employee Spotlight: Playing 11 Questions with Jana Pilato

Published August 25, 2021·Written by Halle Dang, Lucia Manetti

wonderflow image

Part of our success and growth has been mainly due to the people. So, we’re excited to feature another hard-working member in our Employee Spotlight of the month!

In this fun interview, we played 11 questions (including bonus) with Jana Pilato, who has been a member of the New Business Team for nearly 10 months.

Born in Connecticut, the U.S., she has also lived in San Diego, London, Munich and now finds herself in Milano for the second time.

Read on to learn more about her impactful role as well as her interesting quips and quirks.


1. What motivates you to wake up and go to work?

It’s a mix between a lot of espresso and my kid.  I want to be the best possible example for him, whether it be in my career, personal life, or building gravity-defying Hot Wheels tracks. 

I’m also so fortunate that my colleagues aren’t just colleagues; they are friends who I happily hang out with even after 6 pm.

2. What do you do at our company?

I am part of the New Business team, which does exactly what it says — brings in new businesses.

Although we work with some inbound leads, we mostly contact companies that have never heard of us before to explain why we’re awesome and should be working with us.

Building rapport is essential in the first steps of the client journey, which is why I really enjoy being the first point of contact and doing what I can to ensure our clients are going to have the best possible experience with Wonderflow.

3. How would your family or friends describe you in three words? 

Independent, scrappy, beer-lover!

4. What would you do (career-wise) if you were not in this current job? 

I feel like this is a trick question. I would never want to be anywhere but Wonderflow, of course!

5. What’s something that recently made you smile/laugh?

I recently moved to the Navigli district, and when I showed my son where his new school would be, he said, “Mama, when you get me at school, we can go right to aperitivo.” (He’s 5.)


Jana (pictured middle) with her toddler when on a hike in Lecco, Italy.

6. What’s the weirdest thing you’ve ever eaten?

I’m American, so at some point growing up, I ate fettuccine Alfredo and was led to believe it was an Italian delicacy.

7. Would you rather be the funniest or smarter person in the room? Why?

Funniest because “the smartest” would be a real stretch for me. 

8. What do you pretend to hate but actually love?

Trash music.

9. What’s the weirdest fact you know?

If you put kiwis in a bag with apples, they ripen faster. Not sure if this is “weird,” but it blew my mind.

10. If you could give your past self advice, what would it be?

Make your own happiness a priority, and only good things will follow. 

Bonus: What’s your favorite GIF that you probably often share among your friends?  

Want to know more about Wonderflow? Check out our About team page! Interested in joining our team? With offices in Amsterdam, Milan, and Trento, plus more later, see our Careers page or email [email protected] for questions. 


Share this post:

Other articles you might like:

wonderflow image

Marketing · Sep 03, 2021

MarTech: The Rise of Marketing Technology Investments & 7 Key Marketer Tools In 2021

The global MarTech landscape is fast evolving. But what does that really mean? Find out here what is MarTech, including key trends to consider before making new marketing technology investments. Plus, 7 key solutions in 2021 for every ‘marketer stack’ to conquer CX.   The global MarTech landscape is continuously evolving, making decision-making more challenging for marketers. Because of this, modern companies must ensure that they are investing in the right marketing technology solutions that…

wonderflow image

Customer experience · Aug 26, 2021

Stay Connected: How To Be Customer Centric In Telecommunication

  As a telecommunication service provider, you may have been thinking your team has worked hard to satisfy your customers – until one day you see another service cancellation request by another customer. Worse, a low-star rating of your business.  And like many other telecom carriers, you may wonder why this is the case? Aren’t we living in the age of digital transformation where we basically would all die without WiFi? Why are telecoms increasingly…

wonderflow image

Business · Aug 31, 2021

Guest Blog: Advances In AI Will Transform Sentiment Analysis

HIPSTO has developed a premier AI open knowledge discovery platform. As one of our technology partners, their advanced natural language understanding technology works within Wonderflow’s advanced voice of the customer analytics platform to provide users with the most reliable and accurate results. In their guest blog post, HIPSTO helps CX professionals to gain a clearer understanding of what sentiment analysis is, including key challenges in this exciting and emerging research field. Plus, 5 key benefits…