Part of our success and growth has been mainly due to the people. So, we’re excited to feature another hard-working member in our Employee Spotlight of the month!
In this fun interview, we played 11 questions (including bonus) with Jana Pilato, who has been a member of the New Business Team for nearly 10 months.
Born in Connecticut, the U.S., she has also lived in San Diego, London, Munich and now finds herself in Milano for the second time.
Read on to learn more about her impactful role as well as her interesting quips and quirks.
It’s a mix between a lot of espresso and my kid. I want to be the best possible example for him, whether it be in my career, personal life, or building gravity-defying Hot Wheels tracks.
I’m also so fortunate that my colleagues aren’t just colleagues; they are friends who I happily hang out with even after 6 pm.
I am part of the New Business team, which does exactly what it says — brings in new businesses.
Although we work with some inbound leads, we mostly contact companies that have never heard of us before to explain why we’re awesome and should be working with us.
Building rapport is essential in the first steps of the client journey, which is why I really enjoy being the first point of contact and doing what I can to ensure our clients are going to have the best possible experience with Wonderflow.
Independent, scrappy, beer-lover!
I feel like this is a trick question. I would never want to be anywhere but Wonderflow, of course!
I recently moved to the Navigli district, and when I showed my son where his new school would be, he said, “Mama, when you get me at school, we can go right to aperitivo.” (He’s 5.)
Jana (pictured middle) with her toddler when on a hike in Lecco, Italy.
I’m American, so at some point growing up, I ate fettuccine Alfredo and was led to believe it was an Italian delicacy.
Funniest because “the smartest” would be a real stretch for me.
If you put kiwis in a bag with apples, they ripen faster. Not sure if this is “weird,” but it blew my mind.
Make your own happiness a priority, and only good things will follow.
Want to know more about Wonderflow? Check out our About team page! Interested in joining our team? With offices in Amsterdam, Milan, and Trento, plus more later, see our Careers page or email [email protected] for questions.
Wonderflow empowers businesses with quick and impactful decision-making because it helps automate and deliver in-depth consumer and competitor insights. All within one place, results are simplified for professionals across any high-UGC organization, and department to access, understand, and share easily. Compared to hiring more analysts, Wonderflow’s AI eliminates the need for human-led setup and analysis, resulting in thousands of structured and unstructured reviews analyzed within a matter of weeks and with up to 50% or more accurate data. The system sources relevant private and public consumer feedback from over 200 channels, including emails, forums, call center logs, chat rooms, social media, and e-commerce. What’s most unique is that its AI is the first ever to help recommend personalized business actions and predict the impact of those actions on key outcomes. Wonderflow is leveraged by high-grade customers like Philips, DHL, Beko, Lavazza, Colgate-Palmolive, GSK, Delonghi, and more.
Other articles you might like:
Customer experience · Apr 22, 2022
Is the Customer Experience Career for You? The Rise of CX Jobs (Incl. Salary Chart and FAQs)
“Think of customer experience as customer service on steroids” – Forbes That’s exactly what it’s like to work in Customer Experience (CX). When compared to customer service (CS), customer experience is more about proactively creating a seamless customer journey, from awareness of the brand to post-purchase. In contrast, CS is about reactively supporting customers with service/product questions and problems. This article aims to shed light on the trending and unique career path of CX and how…
Interview · Apr 15, 2022
Consumer-Centricity in Home Appliance: A VoC Interview with Massimo Paludet, Customer Care Director at De’Longhi
Our series of Voice of the Customer (VoC) interviews proudly showcases the perspectives of different industry experts on the customer experience (CX) world. It has always been an immense pleasure to support the customers with our VoC insights and gain their user feedback and leadership insights to empower our readers. Wonderflow’s Sales Account Executive, Adam Hosker, is joined today by De’Longhi Group. Specifically, we interviewed Massimo Paludet, Director of Customer Care. De’Longhi is one of…
Interview · Apr 07, 2022
Wonderstudent: Krisiana Dumi, Grant Recipient & Epicode Grad
It’s not enough, we believe, to deliver only the best experience possible to the end-users. Those with strong technical skills and talent are also deserving of the best experiences possible to succeed, particularly in academics. As such, Wonderflow’s charity, the Wonderflow Foundation has partnered with Epicode, an Italy-based coding school that’s helping to prepare those interested in an IT career. Together, we’ve been on a mission to scout students who are especially from disadvantaged families…