Part of our recent achievements and growth has been mainly due to the people. So, we’re excited to feature another hard-working member in our Employee Spotlight of the month.
We played 11 questions with long-time team member Claudia Mengasini, our Senior Project Manager of the Project Management (PM) team, and for nearly six years! She started in 2015 as Head of Analysis, which is similar to her current role.
Moreover, born and raised in Rome, Claudia moved to Milan when 25. She studied foreign languages in high school and statistics at Università di Roma, La Sapienza. Mathematics and languages have always been her passion growing up.
Additionally, her main hobby is craft-making, like quilling or creating tiny objects with resin. She also enjoys the outdoors, like camping, which influenced her to be part of the girl scouts for 20 years.
Read on to know more about our colleague who has practically been with us since day one!
Claudia in the arctic circle with the midnight sun
I like my job! In general, I love working and seeing progress every day to reach the final goal. I’m also lucky to be part of a stimulating company that breaks from the routine and a nice team that is always willing to help anybody with a smile.
I’m a Project Manager. I’m responsible for planning, organizing, and completing specific projects while ensuring these projects are on time, on budget, and within scope. I’m directly in contact with some of our clients, especially regarding the data preparation phases.
I’m also responsible for the new requests that come from our clients. My task is to evaluate them with the rest of the team and ensure they’re satisfied.
Precise, creative, and caring.
Right now, I cannot imagine my career without Wonderflow. If I have to, I think that I would choose another job where I can add my skills, prove who I am, and where I can learn/improve.
I started working as a secretary in a training-consulting company in Rome. During that period, I had learned many things about working life (and I had also earned my bachelor’s degree).
I liked that job, but I knew that I needed to change my career. For this reason, I quitted, and luckily I found Wonderflow a few months later.
Claudia and her husband and daughter in Cascata della Ninfa – Civitella Alfedena (AQ)
“A precise thing is a well-made thing.”
It is not really advice, but I think about it every time I need to do something. The first time I heard it was about a “tripod lashing” during a scout camp. My scoutmaster then said this advice and I found it true. From that moment, I have applied it to anything and everything I do.
Sitcoms!!! My husband makes fun of the fact that, in his opinion, I have seen all the sitcoms available on Netflix.
To high school! It was a weird period of my life, but one of the best ones, even if I didn’t know.
And, of course, to my wedding and the day when my daughter was born.
I saw Wonderflow grow day by day. If I look back on my first days here, everything was different: the Wonderboard, the people, the technology… the common thing that I can see is the enthusiasm and desire to grow more, fix more challenging objectives, and reach them.
Talking about people, when I started we were six people in total, now we are a lot more. 🙂
Be yourself always, and do not be shy. Don’t be scared to say what you think, for it could be interesting for someone else.
Want to know more about Wonderflow? Check out our About page! Interested in joining our team? From offices in Amsterdam, Milan, and Trento, plus more soon, check our Careers page or email [email protected] for questions.
Wonderflow empowers businesses with quick and impactful decision-making because it helps automate and deliver in-depth consumer and competitor insights. All within one place, results are simplified for professionals across any high-UGC organization, and department to access, understand, and share easily. Compared to hiring more analysts, Wonderflow’s AI eliminates the need for human-led setup and analysis, resulting in thousands of structured and unstructured reviews analyzed within a matter of weeks and with up to 50% or more accurate data. The system sources relevant private and public consumer feedback from over 200 channels, including emails, forums, call center logs, chat rooms, social media, and e-commerce. What’s most unique is that its AI is the first ever to help recommend personalized business actions and predict the impact of those actions on key outcomes. Wonderflow is leveraged by high-grade customers like Philips, DHL, Beko, Lavazza, Colgate-Palmolive, GSK, Delonghi, and more.
Other articles you might like:
Product Development · Sep 12, 2022
Proper Review Analysis: How to Analyze Customer Reviews (+ Examples)
It’s pretty difficult to imagine a world without reviews. Not many of us walk into a shop and make a purchase without browsing at least a handful of online reviews beforehand. In fact, a study from TrustPilot found that almost 9 out of 10 customers consult online reviews before buying. Though these reviews are incredibly helpful to consumers, for business owners, trying to use reviews to guide the product development process or improve the customer…
Utility & Energy · Aug 09, 2022
More Than Another Bill: Why VoC Programs Improve Utility CX
When did your utility provider last ask you to rate your customer experience (CX) with them? With rising competition, energy costs, customer demands, and regulatory and stakeholder pressure to improve customer services, these key factors drive service providers of water, electricity, and gas to engage deeply with their customers. Old traditional business models must be changed to adapt to the times, and utility brands must prioritize CX more than ever before. The Utility Customer Experience …
Interview · Aug 03, 2022
Customer-Centricity in Consumer Electronics: VoC Interview with Ron Jacobs, Philips Brand Licensing product professional
As part of our Voice of the Customer (VoC) interview series, Stefano Pecorari, Client Success Director at Wonderflow, welcomes Ron Jacobs, Brand Licensing product professional at Philips. Philips is a Dutch multinational founded in 1891 as a lighting company and later expanded to medical equipment, consumer electronics, and domestic appliances. The company is headquartered in Eindhoven. Later, it moved to Amsterdam in 1997. Nowadays, Philips is focused mainly on the health tech continuum. Its mission is…