Employee Spotlight: Emiliano Varrasi, Client Director & Proud Dad

Published on — Written by Wonderflow

Emiliano Varrasi

Part of our recent achievements and growth has been mainly due to the people. So, we’re excited to feature another hard-working team member in our Employee Spotlight of The Month.

Meet long-time team member Emiliano Varrasi, one of the Client Directors from our Customer Success Management team and who has been with us for nearly five years or since 2016. 

Born and raised in Sicily, Italy, Emiliano is currently based in Amsterdam. Before Wonderflow, he obtained his bachelor’s in Finance from the University of Westminster in London. Additionally, he has two master’s degrees, one in Corporate Finance from Sweden and another in Business Entrepreneurship from the Netherlands.

Within the last five years, Emiliano has helped some of the world’s best brands to increase customer ratings and satisfaction while instilling a consumer-centric methodology within business processes. His primary expertise lies in consumer electronics, tire manufacturing, and telecommunication.   

We appreciate having Emiliano since our early days, but more so, for allowing us to learn a bit more about him. 

 

Emiliano working from home with his 5-year-old daughter.

1. What motivates you to wake up and go to work?

Funny enough, since the pandemic, I’ve been waking up feeling like I am already at work. 🙂

But, jokes aside, I cannot distinguish a particular motivation. This job is part of my life and a passion that cannot be separated. Like when you wake up and brush your teeth because you want to feel fresh, I wake up and try to make the life of our partners easier because I find it rewarding (apart from brushing my teeth :P).

2. Please describe a bit about your role within our company and how it affects the satisfaction of customers?

My role is the satisfaction of customers, and satisfaction comes in many forms.

For instance, a customer might find it challenging to transform data into business decisions. He/she needs help on how to share information within the organization or get other people onboard and to gain support from the organization. I am there to help on all these occasions.

3. How would your family or friends describe you in three words?

Assertive, reliable, a problem-solver (P.S. I just asked my partner and received only positive ones!).

4. What would you do (career-wise) if you were not in this current job? 

I love the people I am working with now, also on the clients’ side. I would keep working with them from within the organization. Other industry passions that could become a career path for me would be related to the energy grid, sustainability, or 3D printing.

5. You’ve been with our team since the early days. What key challenges have you seen us overcome, and what are you looking forward to next?

It is great to have experienced my company’s growth in the last five years. Entering a new space is challenging because, at first, only early innovators have the maturity to listen. 

However, we were able to get those leaders on board, and today, they are our greatest partners. We’ve created successful stories that allow our strong product to enter the hearts and minds of other decision-makers. 

In 2022, I look forward to seeing customer-centricity at the core of corporate strategy with an increase in budget.

Emiliano Varrasi

Emiliano with his partner and daughter.

6. What was your first job?

I did various types of jobs, but Wonderflow was truly my real first gig. I studied Finance during my bachelor’s and Corporate Finance on a master’s degree level. But only later on, did I realize that my likings were elsewhere.

7. What’s something that recently made you smile/laugh?

Dave Chapelle last Netflix Special 😀

8. What’s the best advice you’ve ever heard?

Luckily, I’ve had great advice until now. The one that I reflect upon the most is the use of empathy in any relationship. 

Especially in the workplace, we might experience the feeling that other people – clients, colleagues from other departments, other stakeholders – are just professional beings. Instead, they are just people like you who one day can be happy, and one day mostly not in the mood. I find the acknowledgment of this change in behavior as an advantage.

9. If you could have an unlimited supply of one thing, what would it be?

Guanciale (pig cheek).

10. What’s your favorite food?

The above 😀 But truly the one shared with others 🙂 

I am also glad that at my job, we have so many food-passionate people like myself. In our off-time, we often talk about new food and advise on it. So, there is always a surprise!

 

Want to know more about Wonderflow? Check out our About team page! Interested in joining our team? With offices in Amsterdam, Milan, and Trento, plus more later, see our Careers page or email [email protected] for questions. 

 

About Wonderflow

Wonderflow empowers businesses with quick and impactful decision-making because it helps automate and deliver in-depth consumer and competitor insights. All within one place, results are simplified for professionals across any high-UGC organization, and department to access, understand, and share easily. Compared to hiring more analysts, Wonderflow’s AI eliminates the need for human-led setup and analysis, resulting in thousands of structured and unstructured reviews analyzed within a matter of weeks and with up to 50% or more accurate data. The system sources relevant private and public consumer feedback from over 200 channels, including emails, forums, call center logs, chat rooms, social media, and e-commerce. What’s most unique is that its AI is the first ever to help recommend personalized business actions and predict the impact of those actions on key outcomes. Wonderflow is leveraged by high-grade customers like Philips, DHL, Beko, Lavazza, Colgate-Palmolive, GSK, Delonghi, and more.

Start making winning decisions based on customer feedback todayGet a free demo

2023 CX trend

Customer experience · Jan 31, 2023

Top 8 CX Trends in 2023 (And No Shock VoC Analytics Still Tops)

In a period of inflation, rising energy costs, staffing shortages, and more, many businesses are at a crossroads in 2023 as they try to juggle economic uncertainties while focusing on delivering an exceptional customer experience (CX). Therefore, it’s never been more crucial for companies to adapt and deeply listen to the customers’ needs and wants. And how you precisely do that can be answered in our eight top CX trends in  2023! Let’s take a…

wonderflow image

Retail · Jan 04, 2023

What Do Retail Reviews Reveal On Customers’ Price Perception?

Wonderflow’s Business Intelligence is dedicated to bringing you valuable consumer insights based on the actual voice of the customer. In this analysis, we dig deeper into the effects of inflation, particularly customers’ price perception across major Italian supermarkets. Moving forward into 2023, as price concerns continue to rise, retail managers may use our insights to become more aware when creating a better customer experience.    A recent article published by Kantar, the world’s leading data,…

wonderflow image

E-commerce · Dec 23, 2022

7 Top Retail Trends Predicted for the 2022 Holiday Season

2022 may have rushed past, but it isn’t quite over yet. With the holiday season fast approaching, retailers are steeling themselves for the craziest months of the year. Knowing what retail trends to expect from the 2022 holiday season can help brands and retailers to prepare and carve a strong position in the market in what’s undoubtedly been a volatile economic year.  Overview of 2021 Holiday & 2022 Cyber Weekend  First, let’s take a look…