De’Longhi Boosts Customer Experience with Customer Feedback Analysis Solution from Wonderflow
Published on — Written by Mike Ruini
AMSTERDAM, 28/10/2020 – Wonderflow, the simplest end-to-end solution to analyze the Voice of the Customer, today announced that De’Longhi selected Wonderflow as its feedback analytics platform.
The collaboration empowers De’Longhi with actionable insights unveiled from the Voice of the Customer. The learnings will be used to optimize the product development strategy, communication, and customer care, towards a fully customer-centric approach.
De’Longhi is a leading global brand for small domestic appliances associated with the world of coffee, kitchen, air conditioning and home care. The company is on a mission to deliver the best experience to its customers, and it all starts with understanding their needs. Hence, starting today, De’Longhi’s customer feedback is interpreted by Wonderflow, using our cutting-edge Natural Language Processing technologies.
Riccardo Osti, CEO at Wonderflow, celebrated the collaboration with De’Longhi: “I am pleased to welcome this iconic brand to the Wonderflow family. De’Longhi had a huge impact on the global consumer electronics market over the past decades, and it’s recognized for its high-quality and curated Italian design. Our collaboration shows how strong their commitment is to celebrating customers, which is also our mission.”
De’Longhi elaborated with: “De’Longhi Group aims to design better products and provide enhanced services every day. This implies a thorough understanding of our customers and the competitive scenario. We are confident that Wonderflow will provide us a wide range of actionable feedback, significantly supported by data from actual consumers. This will accelerate our improvement process and help us to deliver outstanding products and services”
About Wonderflow
Wonderflow empowers companies to turn consumer and employee feedback into actionable insights. Wonderflow’s AI platform automates the collection and analysis of vast amounts of unstructured and structured feedback. Integrating internal and public sources, it unveils incredibly accurate insights into the most user-friendly dashboard of the industry. Customers leverage Wonderflow as the central tool to integrate feedback throughout their company to build better products, provide better customer experience, and gain more market share.
Wonderflow is frequently mentioned by industry research firms such as Forrester, 451 Research, Omdia, and Aragon. In 2019, Wonderflow was one of the prize winners of the European scaleup competition, EIT Digital Challenge.
Learn more about Wonderflow at www.wonderflow.ai
—
Note to editors: Trademarks and registered trademarks referenced herein remain the property of their respective owners. For further information, questions, images, or interview opportunities, please contact Wonderflow’s marketing team at [email protected]
About Wonderflow
Wonderflow empowers businesses with quick and impactful decision-making because it helps automate and deliver in-depth consumer and competitor insights. All within one place, results are simplified for professionals across any high-UGC organization, and department to access, understand, and share easily. Compared to hiring more analysts, Wonderflow’s AI eliminates the need for human-led setup and analysis, resulting in thousands of structured and unstructured reviews analyzed within a matter of weeks and with up to 50% or more accurate data. The system sources relevant private and public consumer feedback from over 200 channels, including emails, forums, call center logs, chat rooms, social media, and e-commerce. What’s most unique is that its AI is the first ever to help recommend personalized business actions and predict the impact of those actions on key outcomes. Wonderflow is leveraged by high-grade customers like Philips, DHL, Beko, Lavazza, Colgate-Palmolive, GSK, Delonghi, and more.
Other articles you might like:
Interview · Apr 07, 2022
WonderStudent: Krisiana Dumi, Grant Recipient & Epicode IT Grad
The Wonder Foundation is a charity of Wonderflow. As part of its mission to help disadvantaged students and families gain easier access to tech-related jobs and education, its board members have partnered with Epicode, a rigorous coding school that preps passionate professionals for a career in IT. Together, we’ve scouted talented young individuals, particularly those interested in AI, computer science, and web development, to provide them with scholarships, training resources, internships, and more. In our…
Interview · Feb 10, 2022
WonderStudent: Simone Sciuto, Grant Recipient & Epicode IT Grad
The Wonder Foundation is a charity of Wonderflow. As part of its mission to help disadvantaged students and families gain easier access to tech-related jobs and education, its board members have partnered with Epicode, a rigorous coding school that preps passionate professionals for a career in IT. Together, we’ve scouted talented young individuals, particularly those interested in AI, computer science, and web development, to provide them with scholarships, training resources, internships, and more. In our…
Human Resources · Oct 28, 2021
Employee Spotlight: Emiliano Varrasi, Client Director & Proud Dad
Part of our recent achievements and growth has been mainly due to the people. So, we’re excited to feature another hard-working team member in our Employee Spotlight of The Month. Meet long-time team member Emiliano Varrasi, one of the Client Directors from our Customer Success Management team and who has been with us for nearly five years or since 2016. Born and raised in Sicily, Italy, Emiliano is currently based in Amsterdam. Before Wonderflow, he…