Category: Interview
Showing all the 23 posts with the category Interview
Interview · Apr 15, 2022
Consumer-Centricity in Home Appliance: A VoC Interview with Massimo Paludet, Customer Care Director at De’Longhi
Our series of Voice of the Customer (VoC) interviews proudly showcases the perspectives of different industry experts on the customer experience (CX) world. It has always been an immense pleasure to support the customers with our VoC insights and gain their user feedback and leadership insights to empower our readers. Wonderflow’s Sales Account Executive, Adam Hosker, is joined today by De’Longhi Group. Specifically, we interviewed Massimo Paludet, Director of Customer Care. De’Longhi is one of…
Interview · Apr 07, 2022
Wonderstudent: Krisiana Dumi, Grant Recipient & Epicode Grad
It’s not enough, we believe, to deliver only the best experience possible to the end-users. Those with strong technical skills and talent are also deserving of the best experiences possible to succeed, particularly in academics. As such, Wonderflow’s charity, the Wonderflow Foundation has partnered with Epicode, an Italy-based coding school that’s helping to prepare those interested in an IT career. Together, we’ve been on a mission to scout students who are especially from disadvantaged families…
Customer experience · Mar 28, 2022
Customer-Centricity in Energy Sector: A VoC Interview with Angelo Asciano, Director of Customer Operations at ENERCOM
Our series of Voice of the Customer (VoC) interviews proudly showcases the perspectives of different industry experts on the customer experience (CX) world. It has always been an immense pleasure to support the customers with our VoC insights and also gain their user feedback and leadership insights to empower our readers. Wonderflow’s Client Director, Stefano Percorari, is joined today by Angelo Asciano, the Director of Customer Operations at ENERCOM. Formally known as ENERCOM SRL, the…
Interview · Feb 10, 2022
Wonderstudent Series: Simone Sciuto, Epicode Graduate & Graphic Designer
Beyond aiming to improve the customer experience, we strive to empower individuals in academia. As a result, the Wonderflow Foundation was established and is a non-profit organization enabling youths from disadvantaged families to gain easier access to education and jobs in the Digital Industry, Computer, Data Science, and AI. In partnership with Epicode, an Italy-based coding school preparing those interested in IT, we scouted the most determined youths and provided them with scholarships or grants…
Human Resources · Dec 23, 2021
Employee Spotlight: Lucia Manetti, Marketing Specialist & Gaming Nerd
Part of our recent success and growth has been largely due to our people. In particular, if we had to pick another hard-working teammate for this month alone, let’s meet Lucia Manetti, our Marketing Specialist. Lucia has held nearly six years of experience in the tech industry. Funny enough, however, she graduated with a degree in the History of Art and one in Concept Art for Videogames. Afterward, she got her master’s in Digital Marketing….
Human Resources · Nov 25, 2021
Employee Spotlight: Brenno Pellegrini, Product Designer & Vintage Repairman
Part of our recent achievements and growth has been mainly due to the people. So, we’re excited to feature another hard-working team member in our Employee Spotlight of the month. Meet Brenno Pellegrini, our Product Designer and the first one to join the Design Team. Born and raised in Trento, a small city lost between the mountains in northern Italy, Brenno studied chemistry during high school at ITT, also in Trento. However, he loathed it…
Human Resources · Oct 28, 2021
Employee Spotlight: Emiliano Varrasi, Client Director & Proud Dad
Part of our recent achievements and growth has been mainly due to the people. So, we’re excited to feature another hard-working team member in our Employee Spotlight of The Month. Meet long-time team member Emiliano Varrasi, one of the Client Directors from our Customer Success Management team and who has been with us for nearly five years or since 2016. Born and raised in Sicily, Italy, Emiliano is currently based in Amsterdam. Before Wonderflow, he…
Interview · Oct 26, 2021
Voice of the Customer (VoC) Interview Series: Vanja Mlaco, Global Head of Digital Performance at AkzoNobel
In this edition of our Voice of the Customer (VoC) Interview series, Ranvish Vir, Client Success Director at Wonderflow, welcomes Vanja Mlaco, the Global Head of Digital Performance at AkzoNobel. AkzoNobel is a Dutch multinational company that produces paints and performance coatings for both customers and the industry. In his role, Vanja mainly oversees digital performance aspects of the firm’s digital strategy or IT projects that involve multiple brands. Before AkzoNobel, he worked at Transavia,…
Human Resources · Sep 28, 2021
Employee Spotlight: Claudia Mengasini, Sr. Project Manager & Netflix Fan
Part of our recent achievements and growth has been mainly due to the people. So, we’re excited to feature another hard-working member in our Employee Spotlight of the month. We played 11 questions with long-time team member Claudia Mengasini, our Senior Project Manager of the Project Management (PM) team, and for nearly six years! She started in 2015 as Head of Analysis, which is similar to her current role. Moreover, born and raised in Rome,…
Interview · Sep 09, 2021
Voice of the Customer (VoC) Interview: Jorge Garcia, Founder at Vessel Insights & Strategy
In this edition of our Voice of the Customer (VoC) Interview series, our own Stefano Pecorari, Client Success Director at Wonderflow, welcomes Jorge Garcia, the founder at Vessel Insights & Strategy. Vessel Insights & Strategy is a network-based insight, strategy, and internal communication agency. Before leading the company, Jorge was the Vice President at Estee Lauder, a renowned global cosmetic brand, for nearly five years. Specifically, he led the North American market, overseeing Consumer…
Human Resources · Aug 25, 2021
Employee Spotlight: Jana Pilato, Consumer Insights Specialist & Proud Mom
Part of our success and growth has been mainly due to the people. So, we’re excited to feature another hard-working member in our Employee Spotlight of the month! In this fun interview, we played 11 questions (including bonus) with Jana Pilato, who has been a member of the New Business Team for nearly 10 months. Born in Connecticut, the U.S., she has also lived in San Diego, London, Munich and now finds herself in Milano…
Human Resources · Jul 20, 2021
Employee Spotlight: Alessio Libardi, Full Stack Developer & Anime Fan
As part of our new blog series, we’re doing an Employee Spotlight at Wonderflow! Part of our success and growth has been mainly due to our people. So, we’re excited to feature a hardworking team member each month. In this fun interview, we played 10 questions (plus a bonus question) with Alessio Libardi, a Full Stack Developer, for over nine months at our office in Trento, Italy. Born and raised in Trentino, he studied computer…
Interview · Jun 21, 2021
Employee Spotlight: Safà El Koura, Linguistic Expert & Language Lover
As part of our new blog series, we’re doing an Employee Spotlight at Wonderflow! Part of our success and growth has been mainly due to our people. So, we’re excited to feature a hardworking and long-time team member each month. In this fun interview, we played 11 questions with Safà El Koura, a Linguistic Expert, for over eight months at our office in Trento, Italy. Born in Sicily, Italy, and from Moroccan parents, Safà grew…
Business · Apr 15, 2021
Customer interviews: Christian Niederauer, Director of Strategic Insights & Consumer Affairs at Colgate-Palmolive
In this edition of the Voice of the Customer, we welcome Christian Niederauer, Director of Strategic Insights & Consumer Affairs for Europe at Colgate-Palmolive. Colgate-Palmolive is a Fortune 500 global consumer goods company based in the US with around 34,500 employees and revenue in 2020 of $16.5B, serving hundreds of millions of people around the globe. With Christian, we talked about the relevance of customer feedback for the business nowadays, how and why Colgate-Palmolive became…
Interview · Feb 24, 2021
Wonderflow interviews Riccardo Monti Managing Director at BCG and member of the Advisory Board
We interviewed Riccardo Monti, Managing Director and Senior Partner at BCG and member of Wonderflow’s advisory board to gain insight on both how he advises Wonderflow and his personal achievements and goals. Riccardo’s insights will help Wonderflow in shaping up its “scale-up” growth to get to the next level. How would you describe yourself in 5 words? Calm, poised, opinionated, pragmatic, transparent What is the favorite aspect of your career? The fact that every day…
Interview · Feb 04, 2021
Wonderflow interviews Umberto Giuliani the Head of New Business
We interviewed Umberto Giuliani, the newest member of Wonderflow and Head of New Business, to gain more insight into achieving sustainable economic growth within a company and his personal goals. We look forward to working with him and seeing what he will bring to Wonderflow. How would you describe yourself in 5 words? Inspirational, Honest, Versatile, Dependable, Competitive What is the favorite aspect of your career? Helping people achieve their goals. Identifying how I can…
Interview · Jan 21, 2021
Wonderflow interviews Paolo Pettenello the Head of Performance
We interviewed Paolo Pettenello, the Head of Performance in Wonderflow to gain insight on the Company Performance management field and Paolo’s personal achievements and goals. Paolo’s insights will help Wonderflow shape up its “scale up” growth to the next level. How would you describe yourself in 5 words? Competitive, authentic, sportive, enjoyable, modest What is your favorite aspect of your career? Having unified in a workable way the managerial processes of Fortune 500 enterprises with…
Interview · Jan 12, 2021
Wonderflow interviews newest member of the team Lidia Palmi, as the new Head of Business Intelligence.
We interviewed Lidia Palmi, the newest member of Wonderflow to gain more insight into who she is and what she brings to the table. Lidia Palmi is the new Head of Business Intelligence and we look forward to seeing what she will add to Wonderflow. How would you describe yourself in 5 words? Curious, stubborn, honest, kind, impatient What is your favorite aspect of your career? My international expertise, I have worked across various different…
Interview · Jan 05, 2021
Bram Weerts interviews Lucio Vesentini from the Consumer Insight Marketing department of Pirelli
In this edition of the Voice of the Customer, we welcome a special guest, Lucio Vesentini from Pirelli. We asked Lucio to participate in our interview series to share his knowledge and best-practices with all his peers out there and educate others that are new to this topic. Bram Weerts, Chief Customer Officer of Wonderflow: Thank you so much for being with us today. Let’s begin with the big questions – how do you define…
Interview · Nov 20, 2020
Bram Weerts interviews Darren Mahaffy, Chief Marketing Officer from Silver Hills Bakery
In this edition of the Voice of the Customer, we welcome a special guest, Darren Mahaffy, Chief Marketing Officer from Silver Hills Bakery. We asked Darren to participate in our interview series to leverage his knowledge and best-practices with all his peers out there and educate others that are new to the topic of customer-centricity. Silver Hills is a thriving family-owned, family-run, three-brand business, committed to making the best tasting, most nourishing, plant-powerful products possible….
Interview · Mar 04, 2019
Text analysis: how to train a computer to do it
If you follow our blog you might have realized the great amount of benefits companies can find using NLP – a technology that allows text analysis. In this post, for example, our CEO Riccardo Osti explains the difference between Social Media Learning and NLP, allowing us to realize how deep this technology may go in order to interpret and analyze texts. However, you might wonder: how does this technology works, and how can we teach…
Interview · May 06, 2021
Customer Interviews: Matteo Gamberini, Head of Operations and Customer Experience in CoopVoce (COOP MVNO)
In this edition of the Voice of the Customer, we welcome Matteo Gamberini, Head of Operations and Customer Experience at CoopVoce. CoopVoce is a leading mobile phone operator of the Coop Group and based out of Italy. From Matteo, we gain a better understanding of how the telecom market is affected by COVID-19. Any industry peer can learn from Matteo’s customer-centric advice on how customer feedback matters more than ever before as the consumers’ digital…
Human Resources · Feb 24, 2022
Employee Spotlight: Irene Nicolini, Head of IT Development & Major Foodie
With an ever-growing global team, anticipating the arrival of new talents is undoubtedly nice and all. Yet, we’re even happier with retaining the support of numerous current teammates. That’s one of the reasons why we must turn our Employee Spotlight on yet another dedicated and long-time standing colleague, Irene Nicolini. She’s currently the Head of our IT Development team and has been with us a bit over three years! Irene studied Telecommunications Engineering at the…
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