Category: Interview

Showing all the 28 posts with the category Interview

Interview · Mar 07, 2023

Valentina Fanti, Insurance CX Manager, On How To Leverage VoC

In our latest Voice of the Customer (VoC) interview, we’re delighted to talk with Valentina Fanti, the Customer Experience (CX) Manager at Linear. Founded in 1996, Linear (Linear Assicurazioni in Italian) is one of the most respectable and oldest online insurance brands in Italy. It focuses specifically on direct sales of motor and home policies through phone and online. With a headquarters in Bologna, Linear currently employs around 400 professionals. This speaks a lot for…

Interview · Sep 15, 2022

Employee Spotlight: Andrea Evangelista, NLP Developer & Security Manager

  In this month’s Employee Spotlight feature, we welcome Andrea Evangelista. Currently, our Software Developer in the natural language processing (NLP) & Data Science and Security Manager, Andrea’s career journey started sometime in 2017. He was studying for his MSc in Computer Science Engineering (CyberSecurity) in Eindhoven, the Netherlands. He worked as a freelancer for some clients. Back then, when Andrea applied for an analyst position, many things were still manual and needed constant human…

Interview · Aug 03, 2022

Customer-Centricity in Consumer Electronics: VoC Interview with Ron Jacobs, Philips Brand Licensing product professional

As part of our Voice of the Customer (VoC) interview series, Stefano Pecorari, Client Success Director at Wonderflow, welcomes Ron Jacobs, Brand Licensing product professional at Philips. Philips is a Dutch multinational founded in 1891 as a lighting company and later expanded to medical equipment, consumer electronics, and domestic appliances. The company is headquartered in Eindhoven. Later, it moved to Amsterdam in 1997. Nowadays, Philips is focused mainly on the health tech continuum. Its mission is…

Interview · Jul 29, 2022

WonderStudent: Alberto De Marino, Grant Recipient & Epicode IT Grad

The Wonder Foundation is a charity of Wonderflow. As part of its mission to help disadvantaged students and families gain easier access to tech-related jobs and education, its board members have partnered with Epicode, a rigorous coding school that preps passionate professionals for a career in IT. Together, we’ve scouted talented young individuals, particularly those interested in AI, computer science, and web development, to provide them with scholarships, training resources, internships, and more. In our…

Customer experience · May 31, 2022

Customer-Centricity in Retail: VoC Interview with Maria Cristina Aspesi, Global Director of Customer Care at Lavazza

As part of our Voice of the Customer (VoC) interview series, Emiliano Varrasi, Client Success Director at Wonderflow, welcomes Maria Cristina Aspesi, Global Director of Customer Care at Lavazza Group (sometimes simply Lavazza, and formally, Luigi Lavazza S.p.A.). Often branded as “Italy’s Favorite Coffee,” Lavazza manufactured mainly coffee products and was first established in Turin, Italy, in 1895. What started as a single, family-owned, small grocery store is now an internationally recognized brand. The global…

Interview · May 27, 2022

Employee Spotlight: Mouna Kacimi, Head of Data Science & Linguistics

In this month’s Employee Spotlight feature, we warmly welcome Mouna Kacimi, our Senior Data Scientist turned Head of Data Science and Linguistics. In honor of her recent promotion, we want to again congratulate Mouna and get to know her a bit more, especially how she has helped enabled the team’s success. Mouna studied Computer Engineering at the National School of Computer Science in Algeria. Curious about the world of research, she decided to pursue a…

Interview · Apr 07, 2022

WonderStudent: Krisiana Dumi, Grant Recipient & Epicode IT Grad

Customer experience · Mar 28, 2022

Customer-Centricity in Energy: VoC Interview with Angelo Asciano, Director of Customer Operations at ENERCOM

As part of our Voice of the Customer (VoC) interview series, Stefano Percorari, Client Success Director at Wonderflow, is joined today by Angelo Asciano, the Director of Customer Operations at ENERCOM. Formally known as ENERCOM SRL, the Italian company is one of the largest privately-owned providers of methane gas to end consumers. With a background in Economics, Asciano has been at ENERCOM for nearly ten years, guiding the organization in Customer Care Management. We are…

Human Resources · Feb 24, 2022

Employee Spotlight: Irene Nicolini, Head of IT Development & Major Foodie

With an ever-growing global team, anticipating the arrival of new talents is undoubtedly nice and all. Yet, we’re even happier with retaining the support of numerous current teammates. That’s one of the reasons why we must turn our Employee Spotlight on yet another dedicated and long-time standing colleague, Irene Nicolini. She’s currently the Head of our IT Development team and has been with us a bit over three years! Irene studied Telecommunications Engineering at the…

Interview · Feb 10, 2022

WonderStudent: Simone Sciuto, Grant Recipient & Epicode IT Grad

Human Resources · Dec 23, 2021

Employee Spotlight: Lucia Manetti, Marketing Specialist & Gaming Nerd

Part of our recent success and growth has been largely due to our people. In particular, if we had to pick another hard-working teammate for this month alone, let’s meet Lucia Manetti, our Marketing Specialist. Lucia has held nearly six years of experience in the tech industry. Funny enough, however, she graduated with a degree in the History of Art and one in Concept Art for Videogames. Afterward, she got her master’s in Digital Marketing….

Human Resources · Nov 25, 2021

Employee Spotlight: Brenno Pellegrini, Product Designer & Vintage Repairman

Part of our recent achievements and growth has been mainly due to the people. So, we’re excited to feature another hard-working team member in our Employee Spotlight of the month. Meet Brenno Pellegrini, our Product Designer and the first one to join the Design Team. Born and raised in Trento, a small city lost between the mountains in northern Italy, Brenno studied chemistry during high school at ITT, also in Trento. However, he loathed it…

Human Resources · Oct 28, 2021

Employee Spotlight: Emiliano Varrasi, Client Director & Proud Dad

Part of our recent achievements and growth has been mainly due to the people. So, we’re excited to feature another hard-working team member in our Employee Spotlight of The Month. Meet long-time team member Emiliano Varrasi, one of the Client Directors from our Customer Success Management team and who has been with us for nearly five years or since 2016. Born and raised in Sicily, Italy, Emiliano is currently based in Amsterdam. Before Wonderflow, he…

Interview · Oct 26, 2021

Voice of the Customer (VoC) Interview Series: Vanja Mlaco, Global Head of Digital Performance at AkzoNobel

In this edition of our Voice of the Customer (VoC) Interview series, Ranvish Vir, Client Success Director at Wonderflow, welcomes Vanja Mlaco, the Global Head of Digital Performance at AkzoNobel. AkzoNobel is a Dutch multinational company that produces paints and performance coatings for both customers and the industry. In his role, Vanja mainly oversees digital performance aspects of the firm’s digital strategy or IT projects that involve multiple brands. Before AkzoNobel, he worked at Transavia,…

Human Resources · Sep 28, 2021

Employee Spotlight: Claudia Mengasini, Sr. Project Manager & Netflix Fan

Part of our recent achievements and growth has been mainly due to the people. So, we’re excited to feature another hard-working member in our Employee Spotlight of the month. We played 11 questions with long-time team member Claudia Mengasini, our Senior Project Manager of the Project Management (PM) team, and for nearly six years! She started in 2015 as Head of Analysis, which is similar to her current role. Moreover, born and raised in Rome,…

Interview · Sep 09, 2021

Voice of the Customer (VoC) Interview: Jorge Garcia, Founder at Vessel Insights & Strategy

In this edition of our Voice of the Customer (VoC) Interview series, our own Stefano Pecorari, Client Success Director at Wonderflow, welcomes Jorge Garcia, the founder at Vessel Insights & Strategy.   Vessel Insights & Strategy is a network-based insight, strategy, and internal communication agency. Before leading the company, Jorge was the Vice President at Estee Lauder, a renowned global cosmetic brand, for nearly five years. Specifically, he led the North American market, overseeing Consumer…

Human Resources · Aug 25, 2021

Employee Spotlight: Jana Pilato, Consumer Insights Specialist & Proud Mom

Part of our success and growth has been mainly due to the people. So, we’re excited to feature another hard-working member in our Employee Spotlight of the month! In this fun interview, we played 11 questions (including bonus) with Jana Pilato, who has been a member of the New Business Team for nearly 10 months. Born in Connecticut, the U.S., she has also lived in San Diego, London, Munich and now finds herself in Milano…

Human Resources · Jul 20, 2021

Employee Spotlight: Alessio Libardi, Full Stack Developer & Anime Fan

As part of our new blog series, we’re doing an Employee Spotlight at Wonderflow! Part of our success and growth has been mainly due to our people. So, we’re excited to feature a hardworking team member each month. In this fun interview, we played 10 questions (plus a bonus question) with Alessio Libardi, a Full Stack Developer, for over nine months at our office in Trento, Italy. Born and raised in Trentino, he studied computer…

Interview · Jun 21, 2021

Employee Spotlight: Safà El Koura, Linguistic Expert & Language Lover

As part of our new blog series, we’re doing an Employee Spotlight at Wonderflow! Part of our success and growth has been mainly due to our people. So, we’re excited to feature a hardworking and long-time team member each month. In this fun interview, we played 11 questions with Safà El Koura, a Linguistic Expert, for over eight months at our office in Trento, Italy. Born in Sicily, Italy, and from Moroccan parents, Safà grew…

Interview · May 06, 2021

Customer Interviews: Matteo Gamberini, Head of Operations and Customer Experience in CoopVoce (COOP MVNO)

In this edition of the Voice of the Customer, we welcome Matteo Gamberini, Head of Operations and Customer Experience at CoopVoce. CoopVoce is a leading mobile phone operator of the Coop Group and based out of Italy. From Matteo, we gain a better understanding of how the telecom market is affected by COVID-19. Any industry peer can learn from Matteo’s customer-centric advice on how customer feedback matters more than ever before as the consumers’ digital…

Business · Apr 15, 2021

Customer interviews: Christian Niederauer, Director of Strategic Insights & Consumer Affairs at Colgate-Palmolive

In this edition of the Voice of the Customer, we welcome Christian Niederauer, Director of Strategic Insights & Consumer Affairs for Europe at Colgate-Palmolive. Colgate-Palmolive is a Fortune 500 global consumer goods company based in the US with around 34,500 employees and revenue in 2020 of $16.5B, serving hundreds of millions of people around the globe. With Christian, we talked about the relevance of customer feedback for the business nowadays, how and why Colgate-Palmolive became…

Interview · Feb 24, 2021

Wonderflow interviews Riccardo Monti Managing Director at BCG and member of the Advisory Board

We interviewed Riccardo Monti, Managing Director and Senior Partner at BCG and member of Wonderflow’s advisory board to gain insight on both how he advises Wonderflow and his personal achievements and goals. Riccardo’s insights will help Wonderflow in shaping up its “scale-up” growth to get to the next level. How would you describe yourself in 5 words? Calm, poised, opinionated, pragmatic, transparent What is the favorite aspect of your career? The fact that every day…

Interview · Jan 21, 2021

Wonderflow interviews Paolo Pettenello the Head of Performance

We interviewed Paolo Pettenello, the Head of Performance in Wonderflow to gain insight on the Company Performance management field and Paolo’s personal achievements and goals. Paolo’s insights will help Wonderflow shape up its “scale up” growth to the next level. How would you describe yourself in 5 words? Competitive, authentic, sportive, enjoyable, modest What is your favorite aspect of your career? Having unified in a workable way the managerial processes of Fortune 500 enterprises with…

Interview · Jan 12, 2021

Wonderflow interviews newest member of the team Lidia Palmi, as the new Head of Business Intelligence.

We interviewed Lidia Palmi, the newest member of Wonderflow to gain more insight into who she is and what she brings to the table. Lidia Palmi is the new Head of Business Intelligence and we look forward to seeing what she will add to Wonderflow. How would you describe yourself in 5 words? Curious, stubborn, honest, kind, impatient What is your favorite aspect of your career? My international expertise, I have worked across various different…

Interview · Jan 05, 2021

Bram Weerts interviews Lucio Vesentini from the Consumer Insight Marketing department of Pirelli

In this edition of the Voice of the Customer, we welcome a special guest, Lucio Vesentini from Pirelli. We asked Lucio to participate in our interview series to share his knowledge and best-practices with all his peers out there and educate others that are new to this topic. Bram Weerts, Chief Customer Officer of Wonderflow: Thank you so much for being with us today. Let’s begin with the big questions – how do you define…

Interview · Nov 20, 2020

Bram Weerts interviews Darren Mahaffy, Chief Marketing Officer from Silver Hills Bakery

In this edition of the Voice of the Customer, we welcome a special guest, Darren Mahaffy, Chief Marketing Officer from Silver Hills Bakery. We asked Darren to participate in our interview series to leverage his knowledge and best-practices with all his peers out there and educate others that are new to the topic of customer-centricity. Silver Hills is a thriving family-owned, family-run, three-brand business, committed to making the best tasting, most nourishing, plant-powerful products possible….

how to train a computer to do text analysis - wonderflow

Interview · Mar 04, 2019

Text analysis: how to train a computer to do it

If you follow our blog you might have realized the great amount of benefits companies can find using NLP – a technology that allows text analysis. In this post, for example, our CEO Riccardo Osti explains the difference between Social Media Learning and NLP, allowing us to realize how deep this technology may go in order to interpret and analyze texts. However, you might wonder: how does this technology works, and how can we teach…

Interview · Feb 04, 2021

Wonderflow interviews Umberto Giuliani the Head of New Business

We interviewed Umberto Giuliani, the newest member of Wonderflow and Head of New Business, to gain more insight into achieving sustainable economic growth within a company and his personal goals. We look forward to working with him and seeing what he will bring to Wonderflow. How would you describe yourself in 5 words? Inspirational, Honest, Versatile, Dependable, Competitive What is the favorite aspect of your career? Helping people achieve their goals. Identifying how I can…