Business · Jun 15, 2021
More than Another ‘Cost’: Why Call Center Analytics Matter and How to Use It to Generate Revenue
Customer contact centers can be a profitable source for brands if call center analytics is leveraged correctly. Discover why and how.
Business · Jun 08, 2021
6 Ways to Protect and Build Customer Loyalty
In times of crisis, finding ways to protect and build customer loyalty is more vital than ever. Discover 6 actionable insights on how to lead a legion of loving followers and gather more along the journey.
Business · May 25, 2021
What is Sustainability in eCommerce & Why It Matters
Sustainability in e-commerce is a growing hot topic. Brand building towards this future matters more than ever. Fast, free, sustainable, now!
Business · May 18, 2021
Top 5 Predictions for 2021 Customer Insights
Businesses should constantly be ‘woke’ to new ways to improve their customer experience. Find out the top 5 predictions for customer insights in 2021.
Customer experience · May 11, 2021
NPS vs. CSAT: Importance for Brand Growth
Asking the right questions is key to measuring the customer experience. Learn more on NPS vs. CSAT and their importance for brand growth.
Interview · May 06, 2021
Customer Interviews: Matteo Gamberini, Head of Operations and Customer Experience in CoopVoce (COOP MVNO)
In a VoC interview with Matteo Gamberini, Head of Operations and Customer Experience at CoopVoce, we learn how customer centricity is key.
Business · Apr 27, 2021
How Emotional Customer Intelligence is Changing Digital Marketing
Customer experience A.I. is changing the way we understand customers. Learn how emotional customer intelligence is changing digital marketing.
Business · Apr 22, 2021
Wonderflow interviews Jan Bennink, Member of the Board of Directors and former CEO of Royal Numico Holdings NV
Wonderflow interviews the new Board of Director member, Jan Bennink. He has valuable experiences in FMCG and CPG, including Royal Numico Holdings NV.
Customer experience · Apr 21, 2021
Why Predictive Analytics is the Future of CX Marketing
The long-awaited developments over Predictive Analytics are gradually seeping into the future of customer experience. Let's discover why.
Business · Apr 15, 2021
Customer interviews: Christian Niederauer, Director of Strategic Insights & Consumer Affairs at Colgate-Palmolive
In this edition of the Voice of the Customer, we welcome Christian Niederauer, Director of Strategic Insights & Consumer Affairs at Colgate-Palmolive