Wonderflow Blog
Business · Jun 29, 2021
Wonderflow Raises USD$20M in Series B Funding led by Klass Capital
Wonderflow, the leading Unified VoC Analytics platform, has raised USD$20 million in Series B Funding led by Toronto-based Klass Capital
Business · Jun 24, 2021
Why Emotional Loyalty Matters Most in the Future of CX
Behavioral metrics alone aren't enough to measure customer loyalty. Emotional loyalty must also be considered for long-term brand success.
Interview · Jun 21, 2021
Employee Spotlight: Safà El Koura, Linguistic Expert & Language Lover
As part of our new blog series, we’re doing an Employee Spotlight at Wonderflow! In this fun interview, we played 11 questions with Safà El Koura, a Linguistic Expert, for over eight months at our office in Trento, Italy.
Business · Jun 15, 2021
More than Another ‘Cost’: Why Call Center Analytics Matter and How to Use It to Generate Revenue
Customer contact centers can be a profitable source for brands if call center analytics is leveraged correctly. Discover why and how.
Business · Jun 08, 2021
6 Ways to Protect and Build Customer Loyalty
In times of crisis, finding ways to protect and build customer loyalty is more vital than ever. Discover 6 actionable insights on how to lead a legion of loving followers and gather more along the journey.
Business · May 25, 2021
What is Sustainability in eCommerce & Why It Matters
Sustainability in e-commerce is a growing hot topic. Brand building towards this future matters more than ever. Fast, free, sustainable, now!
Business · May 18, 2021
Top 5 Predictions for 2021 Customer Insights
Businesses should constantly be ‘woke’ to new ways to improve their customer experience. Find out the top 5 predictions for customer insights in 2021.
Customer experience · May 11, 2021
NPS vs. CSAT: Importance for Brand Growth
Asking the right questions is key to measuring the customer experience. Learn more on NPS vs. CSAT and their importance for brand growth.
Interview · May 06, 2021
Customer Interviews: Matteo Gamberini, Head of Operations and Customer Experience in CoopVoce (COOP MVNO)
In a VoC interview with Matteo Gamberini, Head of Operations and Customer Experience at CoopVoce, we learn how customer centricity is key.
Business · Apr 27, 2021
How Emotional Customer Intelligence is Changing Digital Marketing
Customer experience A.I. is changing the way we understand customers. Learn how emotional customer intelligence is changing digital marketing.