Wonderflow Blog

Human Resources · Aug 25, 2021

Employee Spotlight: Jana Pilato, Consumer Insights Specialist & Proud Mom

For our next Employee Spotlight, we interview Jana Pilato, Consumer Insights Specialist of the New Business Development Team.

Business · Aug 05, 2021

How to listen smarter using your social media analytics

Find the different meanings of common terms, the value of listening, and how to listen smarter using social media analytics.

E-commerce · Aug 03, 2021

Guest Blog: How to optimize and maximize e-commerce sales with a winning selling strategy

ChannelEngine on e-commerce success: By following some simple guidelines, you can optimize and maximize e-commerce sales.

Voice of the Customer · Jul 29, 2021

What common Voice of Customer mistakes are you making?

Adopting Voice of Customer best practices mean everything now. Learn 5 common Voice of the Customer mistakes, plus tips, to succeed.

Customer experience · Jul 22, 2021

Customer-Centricity: Understanding the value of consumer well-being

COVID-19 left distress for many consumers. Learn more about how brands should prioritize consumer well-being to become more customer-centric.

Human Resources · Jul 20, 2021

Employee Spotlight: Alessio Libardi, Full Stack Developer & Anime Fan

In this Employee Spotlight, Wonderflow played 11 questions with Alessio Libardi, a Full Stack Developer, for over nine months at our office in Trento, Italy. 

Voice of the Customer · Jul 15, 2021

Brand Strategy 101: How to Really Listen to Your Customers

Start refining your Voice of the Customer (VoC) strategy by discovering what it really means, why it matters, and ways to plan VoC programs.

E-commerce · Jul 01, 2021

Why & How Customer Retention Comes First (Especially in eCommerce)

With more online shoppers, customer retention should be prioritized over customer acquisition. Find out why and how.

Business · Jun 29, 2021

Wonderflow Raises USD$20M in Series B Funding led by Klass Capital

Wonderflow, the leading Unified VoC Analytics platform, has raised USD$20 million in Series B Funding led by Toronto-based Klass Capital

Business · Jun 24, 2021

Why Emotional Loyalty Matters Most in the Future of CX

Behavioral metrics alone aren't enough to measure customer loyalty. Emotional loyalty must also be considered for long-term brand success.