Wonderflow Blog

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Business · Jun 29, 2021

Wonderflow Raises USD$20M in Series B Funding led by Klass Capital

Wonderflow, the leading Unified VoC Analytics platform, has raised USD$20 million in Series B Funding led by Toronto-based Klass Capital

Emotional Loyalty

Business · Jun 24, 2021

Why Emotional Loyalty Matters Most in the Future of CX

Behavioral metrics alone aren't enough to measure customer loyalty. Emotional loyalty must also be considered for long-term brand success.

Employee Spotlight - Safa El Koura

Interview · Jun 21, 2021

Employee Spotlight: Safà El Koura, Linguistic Expert & Language Lover

As part of our new blog series, we’re doing an Employee Spotlight at Wonderflow! In this fun interview, we played 11 questions with Safà El Koura, a Linguistic Expert, for over eight months at our office in Trento, Italy.

Call Center

Business · Jun 15, 2021

More than Another ‘Cost’: Why Call Center Analytics Matter and How to Use It to Generate Revenue

Customer contact centers can be a profitable source for brands if call center analytics is leveraged correctly. Discover why and how.

Customer Loyalty

Business · Jun 08, 2021

6 Ways to Protect and Build Customer Loyalty

In times of crisis, finding ways to protect and build customer loyalty is more vital than ever. Discover 6 actionable insights on how to lead a legion of loving followers and gather more along the journey. 

Sustainability E-Commerce

Business · May 25, 2021

What is Sustainability in eCommerce & Why It Matters

Sustainability in e-commerce is a growing hot topic. Brand building towards this future matters more than ever. Fast, free, sustainable, now!

customer insights

Business · May 18, 2021

Top 5 Predictions for 2021 Customer Insights

Businesses should constantly be ‘woke’ to new ways to improve their customer experience. Find out the top 5 predictions for customer insights in 2021.

NPS vs. CSAT

Customer experience · May 11, 2021

NPS vs. CSAT: Importance for Brand Growth

Asking the right questions is key to measuring the customer experience. Learn more on NPS vs. CSAT and their importance for brand growth.

Matteo Gamberini

Interview · May 06, 2021

Customer Interviews: Matteo Gamberini, Head of Operations and Customer Experience in CoopVoce (COOP MVNO)

In a VoC interview with Matteo Gamberini, Head of Operations and Customer Experience at CoopVoce, we learn how customer centricity is key.

Emotional Customer Intelligence

Business · Apr 27, 2021

How Emotional Customer Intelligence is Changing Digital Marketing

Customer experience A.I. is changing the way we understand customers. Learn how emotional customer intelligence is changing digital marketing.