Wonderflow Blog

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Voice of the Customer · Jul 29, 2021

What common Voice of Customer mistakes are you making?

Adopting Voice of Customer best practices mean everything now. Learn 5 common Voice of the Customer mistakes, plus tips, to succeed.

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Customer experience · Jul 22, 2021

Customer-Centricity: Understanding the value of consumer well-being

COVID-19 left distress for many consumers. Learn more about how brands should prioritize consumer well-being to become more customer-centric.


Human Resources · Jul 20, 2021

Employee Spotlight: Alessio Libardi, Full Stack Developer & Anime Fan

In this Employee Spotlight, Wonderflow played 11 questions with Alessio Libardi, a Full Stack Developer, for over nine months at our office in Trento, Italy. 

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Voice of the Customer · Jul 15, 2021

Brand Strategy 101: How to Really Listen to Your Customers

Start refining your Voice of the Customer (VoC) strategy by discovering what it really means, why it matters, and ways to plan VoC programs.

Customer Retention

E-commerce · Jul 01, 2021

Why & How Customer Retention Comes First (Especially in eCommerce)

With more online shoppers, customer retention should be prioritized over customer acquisition. Find out why and how.

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Business · Jun 29, 2021

Wonderflow Raises USD$20M in Series B Funding led by Klass Capital

Wonderflow, the leading Unified VoC Analytics platform, has raised USD$20 million in Series B Funding led by Toronto-based Klass Capital

Emotional Loyalty

Business · Jun 24, 2021

Why Emotional Loyalty Matters Most in the Future of CX

Behavioral metrics alone aren't enough to measure customer loyalty. Emotional loyalty must also be considered for long-term brand success.

Employee Spotlight - Safa El Koura

Interview · Jun 21, 2021

Employee Spotlight: Safà El Koura, Linguistic Expert & Language Lover

As part of our new blog series, we’re doing an Employee Spotlight at Wonderflow! In this fun interview, we played 11 questions with Safà El Koura, a Linguistic Expert, for over eight months at our office in Trento, Italy.

Call Center

Business · Jun 15, 2021

More than Another ‘Cost’: Why Call Center Analytics Matter and How to Use It to Generate Revenue

Customer contact centers can be a profitable source for brands if call center analytics is leveraged correctly. Discover why and how.

Customer Loyalty

Business · Jun 08, 2021

6 Ways to Protect and Build Customer Loyalty

In times of crisis, finding ways to protect and build customer loyalty is more vital than ever. Discover 6 actionable insights on how to lead a legion of loving followers and gather more along the journey.