Wonderflow Blog

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Voice of the Customer · Oct 07, 2021

From Start to Finish: How to Use the Voice of the Customer (VoC) in Product Development

Learn here how to leverage customer feedback to improve the product development process and overall voice of the customer program.

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Customer experience · Sep 30, 2021

Vroom, Vroom: The Future Of Mobility Has Arrived & Automotive Brands Must Reinforce Customer Feedback

Discover trends in the future of mobility and how automotive brands should reinforce feedback to drive the customer experience.

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Human Resources · Sep 28, 2021

Employee Spotlight: Claudia Mengasini, Sr. Project Manager & Netflix Fan

Wonderflow shines the employee spotlight on Claudia Mengasini, Senior Project Manager of the Project Management team. Learn her story!

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Press · Sep 27, 2021

Wonderflow as 2021 Engage Awards Finalist, under Best Use of Voice of the Customer

Wonderflow has been selected as a finalist of the 2021 Engage Awards. September 27th, 2021 | UK Engage Awards– We are proud to announce our selection as a finalist in the Voice of the Customer category of the Engage Awards 2021 – the only customer and employee engagement industry awards in the UK. Please see the full finalist list. The Engage Awards, organized by Engage Business Media, encompass all areas of excellence within customer and employee…

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Ratings & Reviews · Sep 16, 2021

4 Challenges in Aspect-Based Sentiment Analysis (ABSA) + Examples & Solutions

Linguistic experts explain issues in Aspect-Based Sentiment Analysis (ABSA). Our examples can help improve text mining of customer feedback.

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Interview · Sep 09, 2021

Voice of the Customer (VoC) Interview: Jorge Garcia, Founder at Vessel Insights & Strategy

In this VoC interview, Wonderflow welcomes customer experience specialist, Jorge Garcia, also CEO at Vessel Insights & Strategy.

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Wonderflow · Sep 08, 2021

Meet Wanda: Why & How Wonderflow’s New Design System Improves Customer Experience

Wanda is Wonderflow’s new open-source design system. Discover the next best thing for business users to improve customer experience.

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Marketing · Sep 03, 2021

MarTech: Rise of Marketing Technology Investments & 7 Tools to Leverage

Martech = marketing technology. The market is evolving fast. Learn what is MarTech, key trends, and 7 key tools every marketer needs in 2021.

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Business · Aug 31, 2021

Guest Blog: Advances In AI Will Transform Sentiment Analysis

Hipsto helps to explain sentiment analysis and how their unique AI NLP technology will transform the customer experience.

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Customer experience · Aug 26, 2021

Stay Connected: How To Be Customer Centric In Telecommunication

Telecommunication brands are more than another utility bill. Learn how they can be more customer centric and improve the customer experience.