Customer experience · Nov 18, 2021
10 Tips on How to Get a Good Net Promoter Score (NPS)
From call center improvements to the rest of the frontline, learn here 10 quick and easy tips on how to improve your NPS score to enhance CX.
Voice of the Customer · Nov 11, 2021
4 Stages of a Successful Voice of the Customer (VoC) Program
Riccardo Osti, a past executive coach in CX, shares what stages are key to building a successful Voice of the Customer (VoC) program.
Customer experience · Nov 04, 2021
What is Customer Experience (CX) Analytics?
Learn about CX analytics here, plus why many brands are slow to adopt data-driven solutions, use case examples and FAQs.
Human Resources · Oct 28, 2021
Employee Spotlight: Emiliano Varrasi, Client Director & Proud Dad
In our Employee Spotlight, we interview the Client Director of the Customer Success team, Emiliano Varrasi, to learn more about him.
Interview · Oct 26, 2021
Voice of the Customer (VoC) Interview Series: Vanja Mlaco, Global Head of Digital Performance at AkzoNobel
Voice of the Customer (VoC) interview: Vanja Mlaco, Global Head of Digital Performance at AkzoNobel, shares insights into improving CX.
Ratings & Reviews · Oct 21, 2021
How Ratings & Reviews Impact Cosmetic Brands & Top Beauty Trends
Learn how ratings and reviews impact cosmetic brands and several key beauty market trends, plus live examples.
E-commerce · Oct 14, 2021
Checkmate: An Effective Omnichannel Retail Strategy is Critical to Succeed
Learn here about the growing importance of building your omnichannel retail strategy, plus marketing technologies needed for success.
Voice of the Customer · Oct 07, 2021
From Start to Finish: How to Use the Voice of the Customer (VoC) in Product Development
Learn here how to leverage customer feedback to improve the product development process and overall voice of the customer program.
Customer experience · Sep 30, 2021
Vroom, Vroom: The Future Of Mobility Has Arrived & Automotive Brands Must Reinforce Customer Feedback
Discover trends in the future of mobility and how automotive brands should reinforce feedback to drive the customer experience.
Human Resources · Sep 28, 2021
Employee Spotlight: Claudia Mengasini, Sr. Project Manager & Netflix Fan
Wonderflow shines the employee spotlight on Claudia Mengasini, Senior Project Manager of the Project Management team. Learn her story!