Business · Apr 15, 2021
Customer interviews: Christian Niederauer, Director of Strategic Insights & Consumer Affairs at Colgate-Palmolive
In this edition of the Voice of the Customer, we welcome Christian Niederauer, Director of Strategic Insights & Consumer Affairs at Colgate-Palmolive
Business · Apr 14, 2021
Sentiment analysis is killing the Focus Group: the disruption of Market Research
Technology is changing the way we do market research. Focus groups are about to fade away, paving the way for sentiment analysis.
Customer experience · Apr 07, 2021
How to Measure Value for Customers using innovative Wonderflow tools
The prestigious Forrester Report mentions Wonderflow as one of the best tools to catch the voice of the customer and measure customer satisfaction.
Business · Mar 31, 2021
Oral Care VoC Report: What’s Best for Electric Toothbrushes
Using client reviews and feedback, we’ve compiled a definitive ranking of the best electric toothbrushes on the market. Check out the Oral Care VoC report
Business · Mar 25, 2021
How Consumer Reviews Influence Sales
New customers will do research before purchasing. What will they find? Find out how consumer reviews analysis can help build your brand and increase sales.
Market Research · Mar 17, 2021
Upgrading Reviews Analysis: the most efficient way to measure customer sentiment
Discover the last year trends and methods in processing the voice of the customer and analysing the customer sentiment through reviews analysis.
Whitepaper · Mar 02, 2021
The 3 Pillars of Customer-Centricity
Customer-centricity is much more than providing good customer service. Here, we highlight the three pillars necessary to become a customer-centric company.
Interview · Feb 24, 2021
Wonderflow interviews Riccardo Monti Managing Director at BCG and member of the Advisory Board
Wonderflow interviews Riccardo Monti, member of the Advisory Board, to gain insight on how he advises Wonderflow and his personal achievements and goals.
Press · Feb 23, 2021
Jan Bennink joins Wonderflow Board of Directors
Wonderflow today announced that Jan Bennink, who was previously part of the Advisory Board, now joins the Board of Directors.
E-commerce · Feb 10, 2021
The impact of Covid-19 on the world’s digital transformation
Covid-19 provided the urgent push for digitization. This had repercussions for many aspects of our lives, but especially for the economy and e-commerce.