Press · Apr 29, 2020

Lavazza boosts customer experience with customer feedback analysis solution from Wonderflow

Lavazza invests in customer-centricity with customer feedback analysis provider Wonderflow   Amsterdam, April 29, 2020 – Lavazza, one of the world’s most important coffee roasters, and Wonderflow, a Dutch-Italian scale-up specialized in customer feedback analysis, today announced the renewal of their partnership. Lavazza was originally introduced to Wonderflow through the Italian Food…

Press · Apr 22, 2020

Wonderflow supporta le aziende dando accesso gratuito a WonderWork, per l’analisi dell’employee feedback

Wonderflow supporta le aziende dando accesso gratuito a WonderWork, per l’analisi dell’employee feedback Wonderflow estrae insights dall’employee feedback utilizzando l’intelligenza artificiale Amsterdam (NL) e Trento (IT), 23 Aprile 2020 – Wonderflow, leader nell’analisi del customer feedback grazie all’intelligenza artificiale, annuncia il lancio di WonderWork, uno strumento di analisi di employee feedback. WonderWork…

Press · Apr 22, 2020

Wonderflow supports companies with free employee feedback analysis tool WonderWork

Wonderflow supports companies with free employee feedback analysis tool WonderWork WonderWork extracts actionable insights from employee feedback using artificial intelligence, aiming to help companies support new ways of working, as well as monitor and improve employee well-being.   Amsterdam (NL) and Trento (IT), April 23, 2020 – Wonderflow, a leader in artificial…

Business · Apr 22, 2020

Video: Why you need to invest as much as possible in digital today?

If you enjoy this type of videos, subscribe to Riccardo Osti’s channel in YouTubeIn the last weeks, we have seen so many memes about work from home, the whole COVID-19 situation as well as some related to business. One of them caught our attention, and we are republishing right here: [image_with_animation image_url=”39791″…

Press · Apr 20, 2020

Wonderflow announces appointment of Kurt Daniel to its advisory board

Wonderflow announces appointment of Kurt Daniel to its advisory board Amsterdam (NL) and New York (USA), April 20, 2020 – Wonderflow today announced that it is adding software industry veteran Kurt Daniel to its advisory board. Kurt is CEO of Ubersmith, a Venture Partner at NextGen Venture Partners, and an independent board…

Business · Apr 09, 2020

The importance of VoC analytics

Most enterprises have realised that it’s impossible to do business in today’s landscape without listening to the customer. Many are taking the step further and closing the loop by ensuring the response to what customers say is effective and meaningful. Capturing expectations, aversions, and preferences is tricky but with discipline and focus is…

Business · Apr 09, 2020

Video: The best ways to collect customer feedback from digital sources

If you enjoy this type of videos, subscribe to Riccardo Osti’s channel in YouTube The abundance of data on digital sources One of the main challenges that brands face today is related to the abundance of data. Normally, the term “abundance” is connected to something positive, and in fact, when we think…

Business · Apr 02, 2020

Video: Why do you need to reduce the number of questions in surveys to ONE?

If you enjoy this type of videos, subscribe to Riccardo Osti’s channel in YouTube Sending surveys is an outdated method of customer feedback collection In the last weeks, we’ve been home more than usual, more people started to communicate through digital sources, and more brands did the same. Having more interactions with…

Business · Mar 26, 2020

Video: How to grow your business online during the Coronavirus crisis

The importance of online reviews We are facing an unprecedented situation and, in several countries, governments have already taken drastic measures to reduce the spread of the virus, and more will probably come. One of the situations we have seen, and that we will see more often in the near future, is…

Business · Mar 24, 2020

The role of AI in CX in 2020

2020 could be the year AI takes the world by storm. Large and small companies are adopting it, and both users and customers see this technology’s potential. One respected forecast expects as much as many as 95% of all customer interactions will be through channels supported by artificial intelligence (AI) by 2025. Many…