Wonderflow · Sep 08, 2021
Meet Wanda: Why & How Wonderflow’s New Design System Improves Customer Experience
Wanda is Wonderflow’s new open-source design system. Discover the next best thing for business users to improve customer experience.
Marketing · Sep 03, 2021
MarTech: The Rise of Marketing Technology Investments & 7 Tools In 2021
Martech = marketing technology. The market is evolving fast. Learn what is MarTech, key trends, and 7 key tools every marketer needs in 2021.
Business · Aug 31, 2021
Guest Blog: Advances In AI Will Transform Sentiment Analysis
Hipsto helps to explain sentiment analysis and how their unique AI NLP technology will transform the customer experience.
Customer experience · Aug 26, 2021
Stay Connected: How To Be Customer Centric In Telecommunication
Telecommunication brands are more than another utility bill. Learn how they can be more customer centric and improve the customer experience.
Interview · Aug 25, 2021
Employee Spotlight: Playing 11 Questions with Jana Pilato
For our next Employee Spotlight, we interview Jana Pilato, Consumer Insights Specialist of the New Business Development Team.
Customer experience · Aug 19, 2021
Customer Experience Trends Predicted by Forrester: Offline Shopping Is Less But Still Matters
We examine more closely the rising demand for a transformative in-store experience as the war with COVID-19 dies down. Irrespective of the e-commerce explosion in recent years, physical stores are still essential. Find here why and how consumers are reconsidering offline shopping, based mainly on Forrester insights.
Business · Aug 05, 2021
How to listen smarter using your social media analytics
Find the different meanings of common terms, the value of listening, and how to listen smarter using social media analytics.
E-commerce · Aug 03, 2021
Guest Blog: How to optimize and maximize e-commerce sales with a winning selling strategy
ChannelEngine on e-commerce success: By following some simple guidelines, you can optimize and maximize e-commerce sales.
Voice of the Customer · Jul 29, 2021
What common Voice of Customer mistakes are you making?
Adopting Voice of Customer best practices mean everything now. Learn 5 common Voice of the Customer mistakes, plus tips, to succeed.
Customer experience · Jul 22, 2021
Customer-Centricity: Understanding the value of consumer well-being
COVID-19 left distress for many consumers. Learn more about how brands should prioritize consumer well-being to become more customer-centric.