Business · Jun 08, 2021
6 Ways to Protect and Build Customer Loyalty
In times of crisis, finding ways to protect and build customer loyalty is more vital than ever. Discover 6 actionable insights on how to lead a legion of loving followers and gather more along the journey.
Business · Jun 03, 2021
New Global Consumer Group: Work From Home Customers and Their Trends
In the aftermath of our 'pandemic quake,' fault lines formed many new global consumer groups. Most notably, the work-from-home customer.
Business · May 25, 2021
Brand Building Towards Sustainability in E-commerce
Sustainability in e-commerce is a growing hot topic. Brand building towards this future matters more than ever. Fast, free, sustainable, now!
Business · May 18, 2021
Top 5 Predictions for Customer Insights in 2021
Businesses should constantly be ‘woke’ to new ways to improve their customer experience. Find out the top 5 predictions for customer insights in 2021.
Business · May 11, 2021
NPS vs. CSAT and Their Importance for Brand Growth
Asking the right questions is key to measuring the customer experience. Learn more on NPS vs. CSAT and their importance for brand growth.
Interview · May 06, 2021
Customer Interviews: Matteo Gamberini, Head of Operations and Customer Experience in CoopVoce (COOP MVNO)
In a VoC interview with Matteo Gamberini, Head of Operations and Customer Experience at CoopVoce, we learn how customer centricity is key.
Customer experience · May 04, 2021
How to Scale Your Omnichannel Strategy for the Overcrowded Future of E-Commerce
The future of e-commerce is becoming more overcrowded with new entrants. Learn key tactics for brands to scale their omnichannel strategy.
Business · Apr 27, 2021
How Emotional Customer Intelligence is Changing Digital Marketing
Customer experience A.I. is changing the way we understand customers. Learn how emotional customer intelligence is changing digital marketing.
Business · Apr 22, 2021
Wonderflow interviews Jan Bennink, Member of the Board of Directors and former CEO of Royal Numico Holdings NV
Wonderflow interviews the new Board of Director member, Jan Bennink. He has valuable experiences in FMCG and CPG, including Royal Numico Holdings NV.
Customer experience · Apr 21, 2021
Why Predictive Analytics is the future of CX Marketing
The long-awaited developments over Predictive Analytics are gradually seeping into the future of customer experience. Let's discover why.