Business · May 25, 2020

Customer feedback as competitor analysis

Understanding your customers through customer feedback is the best way to get to know what they really think about you. As well as being a powerful weapon in your CX program, customer feedback is also a great way to find out what customers think about your competitors too. In this blog, we’ll…

Business · May 11, 2020

Putting your customers front and center – An interview with Matteo Penzo

If you enjoy this type of videos, subscribe to Riccardo Osti’s channel in YouTubeToday we are joined by Matteo Penzo. Matteo is an entrepreneur and executive at global design and strategy firm frog. He has over 20 years of experience in helping clients execute and develop their vision across a wide variety…

Business · May 04, 2020

What’s the best way to analyze vast amounts of feedback?

It’s never been easier to create data in an organization. At the same time, it’s never been more challenging to create actionable insight from vast amounts of feedback. Data is a source of advantage. Knowing more about the customer can only help, right? Data can be held anywhere: in CS, Web stores,…

Business · May 01, 2020

Video: Why HR management needs to change now

If you enjoy this type of videos, subscribe to Riccardo Osti’s channel in YouTubeIn the past years, we have observed a rapid change in customer experience. Customers and their opinions have become increasingly valued by companies, that actively started gathering and analyzing feedback. As a consequence, tools like the Wonderboard have become…

Business · May 01, 2020

How to prioritize your employees during times of crisis

In unprecedented times of crisis, your employees must be your priority.  The significant challenges brought by this crisis are new for everyone. Governments, institutions, and companies are all facing exceptional issues. In particular, organizations are focusing on their business continuity. However, companies are made of individuals, and their well-being cannot be ignored….

Press · Apr 29, 2020

Lavazza boosts customer experience with customer feedback analysis solution from Wonderflow

Lavazza invests in customer-centricity with customer feedback analysis provider Wonderflow   Amsterdam, April 29, 2020 – Lavazza, one of the world’s most important coffee roasters, and Wonderflow, a Dutch-Italian scale-up specialized in customer feedback analysis, today announced the renewal of their partnership. Lavazza was originally introduced to Wonderflow through the Italian Food…

Press · Apr 22, 2020

Wonderflow supporta le aziende dando accesso gratuito a WonderWork, per l’analisi dell’employee feedback

Wonderflow supporta le aziende dando accesso gratuito a WonderWork, per l’analisi dell’employee feedback Wonderflow estrae insights dall’employee feedback utilizzando l’intelligenza artificiale Amsterdam (NL) e Trento (IT), 23 Aprile 2020 – Wonderflow, leader nell’analisi del customer feedback grazie all’intelligenza artificiale, annuncia il lancio di WonderWork, uno strumento di analisi di employee feedback. WonderWork…

Press · Apr 22, 2020

Wonderflow supports companies with free employee feedback analysis tool WonderWork

Wonderflow supports companies with free employee feedback analysis tool WonderWork WonderWork extracts actionable insights from employee feedback using artificial intelligence, aiming to help companies support new ways of working, as well as monitor and improve employee well-being.   Amsterdam (NL) and Trento (IT), April 23, 2020 – Wonderflow, a leader in artificial…

Business · Apr 22, 2020

Video: Why you need to invest as much as possible in digital today?

If you enjoy this type of videos, subscribe to Riccardo Osti’s channel in YouTubeIn the last weeks, we have seen so many memes about work from home, the whole COVID-19 situation as well as some related to business. One of them caught our attention, and we are republishing right here: [image_with_animation image_url=”39791″…

Press · Apr 20, 2020

Wonderflow announces appointment of Kurt Daniel to its advisory board

Wonderflow announces appointment of Kurt Daniel to its advisory board Amsterdam (NL) and New York (USA), April 20, 2020 – Wonderflow today announced that it is adding software industry veteran Kurt Daniel to its advisory board. Kurt is CEO of Ubersmith, a Venture Partner at NextGen Venture Partners, and an independent board…