Technology · Feb 11, 2019
Difference between Social Media Listening and NLP
What are social media listening and NLP technologies? Find the definition of these two approaches and discover what can we learn from them.
Business · Feb 07, 2019
How to manage a retail network
A couple of real-life examples will help us to discover which are the secrets to make quality and service, good and consistent, managing a retail network.
Business · Feb 05, 2019
Stop asking questions to your customers
It is a common practice for companies to ask questions to customers via surveys and questionnaires. However, they should be aware of what to ask.
Market Research · Jan 31, 2019
How good are humans in text analysis?
Accuracy in text analysis is the capability of technology to interpret a text. Some companies claim their technology's accuracy is 99%, is that possible?
Case studies · Jan 25, 2019
Customer service fail: GoDaddy’s outrageous experience
Through a negative experience with GoDaddy, we are going to discover three key insights about customer service from a corporate perspective.
Business · Jan 24, 2019
Why is e-commerce winning against retail?
Why is e-commerce winning against retail in certain categories? The majority would say because of price. We tend to disagree with this statement.
Market Research · Jan 21, 2019
5 Types of Customer Feedback and How to Collect Them
This article covers the 5 major types of customer feedback and how to collect each type so you can make informed product and marketing decisions.
Business · Jan 07, 2019
How to Become a Customer-Centric Organization: An Introductory Guide
This guide covers customer centricity and why it’s necessary for any business. You'll also find customer-centric brands and their unique strategies.
Business · Dec 17, 2018
12 NLP Examples: How Natural Language Processing is Used
Confused about how Natural Language Processing is used and how it can be beneficial to your business? Check out these 12 interesting examples.
Business · Dec 12, 2018
Review of the week: Polar watch Vantage V
You’ve probably heard the term sentiment analysis before but never really took much notice of how important it can be for your company. Wonderflow offers many tools that help brands discover the “why” behind customer feedback (ex. Why do customer dislike X feature?). This is because the language people are using can be mined to discover their true emotions and the intent in their sentences. With this information, you can gain a real understanding of…