Wonderflow Blog

why using chatbot can be risky - wonderflow

E-commerce · Mar 11, 2019

Why using a Chatbot can be extremely risky

While a chatbot is very useful in some cases, it might be really risky in others. Instead of delivering a good experience, it might frustrate customers.

3 things all product marketer should know - wonderflow

Business · Mar 07, 2019

3 things each product marketer should know

Learn which are the three essential things that each product marketer should know to have enough evidence and make the right decisions.

Predictive Analytics

Market Research · Mar 06, 2019

What are Predictive Analytics & How Can They Provide a Competitive Advantage?

Learn what predictive analytics are, how they're used, how they differ from other analytics, and discover the tools you can use to get started.

how to train a computer to do text analysis - wonderflow

Interview · Mar 04, 2019

Text analysis: how to train a computer to do it

How deep a machine can go in extracting meaning from text sentences and perform text analysis, and how avoid biases, providing really accurate results.

Customer Feedback Management

Business · Mar 04, 2019

How to improve CX with Customer Feedback Management

In this article, we’ll cover exactly what customer feedback management is, how it can be applied to your business, and the tools you can use to get started.

why you should analyze your NPS data - wonderflow

Market Research · Mar 01, 2019

Why you should analyse the NPS data

Every once in a while, companies receive tons of NPS data, but the difficulty to analyse it all makes them to not make the best use of it.

manage customer feedback correctly - wonderflow

Business · Feb 22, 2019

Manage Customer Feedback Correctly

Many companies claim being customer-centric. However, just a few are really able achieve it. The solution? Manage your customer feedback correctly.

what is customer feedback and why is it important for your business - wonderflow

Market Research · Feb 20, 2019

What is customer feedback and why it is important?

Read about the difference between the most common types of Customer Feedback, and the 5 reasons why ithey are important for your company.

why is it so hard to predict the future - wonderflow

Market Research · Feb 19, 2019

Why is so difficult to predict the future?

There are two kinds of predictions: intuitive predictions, which rely on experience and intuition, and statistical predictions, which rely on data.

how is e-commerce influencing traditional retail - wonderflow

Business · Feb 14, 2019

How is E-commerce influencing traditional retail

It does not matter anymore if a product is sold in e-commerce or traditional retail, online reviews are playing an essential role in this play.