Press · Oct 28, 2020

De’Longhi Boosts Customer Experience with Customer Feedback Analysis Solution from Wonderflow

AMSTERDAM, 28/10/2020 – Wonderflow, the simplest end-to-end solution to analyze the Voice of the Customer, today announced that De’Longhi selected Wonderflow as its feedback analytics platform. The collaboration empowers De’Longhi with actionable insights unveiled from the Voice of the Customer. The learnings will be used to optimize the product development strategy, communication, and customer care, towards a fully customer-centric approach. De’Longhi is a leading global brand for small domestic appliances associated with the world of coffee, kitchen, air conditioning…

Business · Oct 22, 2020

How to start your CX program to meet today’s customer expectations

In its Customers 2020 report, the consulting firm Walker suggests that customer experience (CX) will surpass other brand characteristics like price and product. Most brands are aware of the importance of CX, however, they fail to make the right improvements, or they lack the necessary knowledge to implement transformative change in their organizations. As a result, this prevents them from creating the best CX. Due to the fact that customer interactions are happening at every stage of…

Business · Oct 15, 2020

Redefining What it Means to Understand Customer Experience

According to a recent survey by Gartner, companies that have seen a positive revenue growth collect more customer experience data than non-growth companies. However, collecting direct feedback from customers is only half the story of customer sentiment, especially with increased opportunities for the customers’ voice to be heard through multiple channels. Unsolicited feedback,…

Press · Sep 25, 2020

Wonderflow Recognized as a Market Challenger by Global Research Firm

Of the 9 AI-enabled Experience Management Platforms assessed by Omdia in the report, Wonderflow’s ease-of-use for the business users was particularly praised. AMSTERDAM, September 25, 2020 – Wonderflow, the simplest end-to-end solution to analyze the Voice of the Customer, announced it has been named a Market Challenger in the Omdia Market Radar…

Press · Sep 24, 2020

Wonderflow and Microsoft announce integration for Microsoft Dynamics 365 Customer Voice

The New Wonderflow Integration Unveils Advanced Customer Feedback Analytics from Public Reviews into Microsoft Dynamics 365 Customer Voice AMSTERDAM, September 24 – Microsoft and Wonderflow, the simplest end-to-end solution to analyze the Voice of the Customer, today announced a partnership to integrate Wonderflow’s capabilities into Microsoft Dynamics 365 Customer Voice. The partnership…

Press · Aug 01, 2020

Research Firms Highlight the Rapid Development in Customer Experience Management and Analytics

Amsterdam, 24 September 2020 – Wonderflow highlights its many interactions with industry analysts. Over the course of the past two years, the analyst community, Wonderflow leadership team, and Wonderflow’s clients have been actively engaging. Briefings and conversations with large firms such as Forrester, IDC, 451 Research, and Omdia, as well as niche experts such as Aragon Research and Sanchit Vir Gogia’s Greyhound Research, create tremendous opportunities to discuss and collaborate. The input from Wonderflow and our…

Business · Jul 06, 2020

5 ways in which customer feedback helps organizations create more effective marketing campaigns

Customer feedback is crucial in managing customer satisfaction and loyalty, in customer retention, improving products and services, and in many more areas of your business, including marketing. In the coming months and years, marketers who don’t have a deep understanding of their audience are bound to miss opportunities. Although hypothesizing what your customers…

Business · Jun 23, 2020

How to avoid data waste

VoC analytics programs are designed to drive your company’s success. However, a lot of the time, customer feedback analytics programs are inefficient because a lot of them produce much data waste.  Many companies collect vast amounts of data. Most of the time, it gets sent to the company’s headquarters and gets collected…

Business · Jun 09, 2020

Putting your customers front and center – An interview with Kurt Daniel

For today’s WonderTalk, we are joined by Kurt Daniel, the CEO of Ubersmith. Kurt has impressive experience in the software and SaaS industries. He has worked at companies like MongoDB (a startup now worth $12 billion) and other successful startups and larger companies, including Worklight (which was acquired by IBM), Parallels and Microsoft. …

Press · May 28, 2020

Wonderflow announces appointment of Jan Bennink to its advisory board

Wonderflow announces the appointment of Jan Bennink to its advisory board Amsterdam (NL), May 28, 2020 – Wonderflow announces that it is adding Jan Bennink, a veteran from the fast-moving consumer goods (FMCG) industry, to its advisory board. Jan Bennink has extensive experience in executive management functions at companies such as Danone,…