Wonderflow Blog

Interview · Oct 26, 2021

Voice of the Customer (VoC) Interview Series: Vanja Mlaco, Global Head of Digital Performance at AkzoNobel 

Voice of the Customer (VoC) interview: Vanja Mlaco, Global Head of Digital Performance at AkzoNobel, shares insights into improving CX.

Ratings & Reviews · Oct 21, 2021

How Ratings & Reviews Impact Cosmetic Brands & 3 Market Trends

Learn how ratings and reviews impact cosmetic brands and several key beauty market trends, plus live examples.

E-commerce · Oct 14, 2021

Checkmate: An Effective Omnichannel Retail Strategy is Critical to Succeed

Learn here about the growing importance of building your omnichannel retail strategy, plus marketing technologies needed for success.

Voice of the Customer · Oct 07, 2021

From Start to Finish: How to Use the Voice of the Customer (VoC) in Product Development

Learn here how to leverage customer feedback to improve the product development process and overall voice of the customer program.

Customer experience · Sep 30, 2021

Vroom, Vroom: The Future Of Mobility Has Arrived & Automotive Brands Must Reinforce Customer Feedback

Discover trends in the future of mobility and how automotive brands should reinforce feedback to drive the customer experience.

Interview · Sep 28, 2021

Employee Spotlight: Playing 11 Questions with Claudia Mengasini

Wonderflow shines the employee spotlight on Claudia Mengasini, Senior Project Manager of the Project Management team. Learn her story!

Press · Sep 27, 2021

Wonderflow as 2021 Engage Awards Finalist, under Best Use of Voice of the Customer

Wonderflow has been selected as a finalist of the 2021 Engage Awards. September 27th, 2021 | UK Engage Awards– We are proud to announce our selection as a finalist in the Voice of the Customer category of the Engage Awards 2021 – the only customer and employee engagement industry awards in the UK. Please see the full finalist list. The Engage Awards, organized by Engage Business Media, encompass all areas of excellence within customer and employee…

Consumer Electronics · Sep 23, 2021

Why Does Product Durability Matter So Much In Consumer Electronics?

Learn the value of product durability in consumer electronics, analyzed across 9 relatable categories, and using actual words from customers.

Ratings & Reviews · Sep 16, 2021

4 Challenges in Aspect-Based Sentiment Analysis (ABSA) + Examples & Solutions

Linguistic experts explain issues in Aspect-Based Sentiment Analysis (ABSA). Our examples can help improve text mining of customer feedback.

Interview · Sep 09, 2021

Voice of the Customer (VoC) Interview: Jorge Garcia, Founder at Vessel Insights & Strategy

In this VoC interview, Wonderflow welcomes customer experience specialist, Jorge Garcia, also CEO at Vessel Insights & Strategy.