Interview · Oct 26, 2021
Voice of the Customer (VoC) Interview Series: Vanja Mlaco, Global Head of Digital Performance at AkzoNobel
Voice of the Customer (VoC) interview: Vanja Mlaco, Global Head of Digital Performance at AkzoNobel, shares insights into improving CX.
Ratings & Reviews · Oct 21, 2021
How Ratings & Reviews Impact Cosmetic Brands & 3 Market Trends
Learn how ratings and reviews impact cosmetic brands and several key beauty market trends, plus live examples.
E-commerce · Oct 14, 2021
Checkmate: An Effective Omnichannel Retail Strategy is Critical to Succeed
Learn here about the growing importance of building your omnichannel retail strategy, plus marketing technologies needed for success.
Voice of the Customer · Oct 07, 2021
From Start to Finish: How to Use the Voice of the Customer (VoC) in Product Development
Learn here how to leverage customer feedback to improve the product development process and overall voice of the customer program.
Customer experience · Sep 30, 2021
Vroom, Vroom: The Future Of Mobility Has Arrived & Automotive Brands Must Reinforce Customer Feedback
Discover trends in the future of mobility and how automotive brands should reinforce feedback to drive the customer experience.
Interview · Sep 28, 2021
Employee Spotlight: Playing 11 Questions with Claudia Mengasini
Wonderflow shines the employee spotlight on Claudia Mengasini, Senior Project Manager of the Project Management team. Learn her story!
Press · Sep 27, 2021
Wonderflow as 2021 Engage Awards Finalist, under Best Use of Voice of the Customer
Wonderflow has been selected as a finalist of the 2021 Engage Awards. September 27th, 2021 | UK Engage Awards– We are proud to announce our selection as a finalist in the Voice of the Customer category of the Engage Awards 2021 – the only customer and employee engagement industry awards in the UK. Please see the full finalist list. The Engage Awards, organized by Engage Business Media, encompass all areas of excellence within customer and employee…
Consumer Electronics · Sep 23, 2021
Why Does Product Durability Matter So Much In Consumer Electronics?
Learn the value of product durability in consumer electronics, analyzed across 9 relatable categories, and using actual words from customers.
Ratings & Reviews · Sep 16, 2021
4 Challenges in Aspect-Based Sentiment Analysis (ABSA) + Examples & Solutions
Linguistic experts explain issues in Aspect-Based Sentiment Analysis (ABSA). Our examples can help improve text mining of customer feedback.
Interview · Sep 09, 2021
Voice of the Customer (VoC) Interview: Jorge Garcia, Founder at Vessel Insights & Strategy
In this VoC interview, Wonderflow welcomes customer experience specialist, Jorge Garcia, also CEO at Vessel Insights & Strategy.