Customer experience · Mar 28, 2022
Customer-Centricity in Energy: VoC Interview with Angelo Asciano, Director of Customer Operations at ENERCOM
Angelo Asciano, the Director of Customer Care at ENERCOM SRL, shares his CX leadership advice on customer centricity for energy companies.
Marketing · Mar 25, 2022
What is a Focus Group: Definition, Key Drawbacks, and Better Alternative
In this article, we attempt to bring more clarity to the concept of focus groups, particularly in the case of product development. In other words, what is a focus group, the summary of steps on how to execute one, situations for when you’d need to conduct one, several critical disadvantages of focus groups, and a game-changer alternative solution to replace this old-school market research method. What is A Focus Group? “A focus group is a…
Customer experience · Mar 10, 2022
Go-to-Market Strategy Explained & Solution Advised by CX-Create (Downloadable Report)
We know launching a new product or feature of an existing product can be extremely challenging. One of the most critical things in ensuring a seamless end-user experience is sharing a common understanding of the key strategies involved in planning. In particular, understanding valuable strategies like the go-to-market (GTM) strategy – what is it? How does it compare to a marketing and product strategy? Why an effective one is critical, especially in today’s digital world?…
Human Resources · Feb 24, 2022
Employee Spotlight: Irene Nicolini, Head of IT Development & Major Foodie
With an ever-growing global team, anticipating the arrival of new talents is undoubtedly nice and all. Yet, we’re even happier with retaining the support of numerous current teammates. That’s one of the reasons why we must turn our Employee Spotlight on yet another dedicated and long-time standing colleague, Irene Nicolini. She’s currently the Head of our IT Development team and has been with us a bit over three years! Irene studied Telecommunications Engineering at the…
Consumer Electronics · Feb 18, 2022
How Noisy Is Your Home? A Domestic Appliance Reviews Analysis of Noise on Satisfaction
'Noisey' household appliances - dishwasher, dryer, ACs, etc. - can be harmful to our health. Learn how Noise affects customer satisfaction, thus creating a need for more 'silent' products.
Interview · Feb 10, 2022
Wonderstudent Series: Simone Sciuto, Epicode Graduate & Graphic Designer
Meet Simone Sciuto, a 28-year-old graduate of Epicode School, scholarship recipient of the Wonder Foundation.
Customer experience · Feb 04, 2022
Ouch to Negative Feedback! How to Effectively Respond to Them
Got bad reviews? Ouch. Stings, we know. Learn how to properly write in response to negative reviews, including real-life examples to copy!
Customer experience · Jan 21, 2022
Voice of the Customer Glossary: Important Terms to Know
What is the voice of the customer AKA definition of VoC? Moreover, other relevant business terms when talking about CX transformation?
Market Research · Jan 13, 2022
Beauty brands, do customers care for ‘natural’ based on skincare reviews?
In this raw market analysis based on ratings & reviews, uncover true insights on what customers value most with new skincare products. Beauty brands, take notice!
Human Resources · Dec 23, 2021
Employee Spotlight: Lucia Manetti, Marketing Specialist & Gaming Nerd
Wonderflow's success is due to its people. In this month's Employee Spotlight, we learn more about our Marketing Specialist, Lucia Manetti!