Blog Page 18 | Wonderflow | Unified Voice of the Customer Analytics

Business · May 13, 2019

React on Reviews – Quick wins with customer feedback

How a simple exercise will provide you important insights on how to react on reviews that can directly affect your business performance.

what is augmented analytics - wonderflow

Technology · May 09, 2019

What is Augmented Analytics in less than 3 minutes

Augmented analytics is the use of statistical and linguistic technologies to improve data management performance, from data analysis to data sharing and BI.

most important source of customer feedback in 2019 - wonderflow

Business · May 02, 2019

The most important sources of customer feedback – part 2

We continue explaining some other important sources of customer feedback for this year (2019). These are Facebook and YouTube.

the most important source of customer feedback in 2019 - wonderflow

Business · Apr 29, 2019

The most important sources of customer feedback (PART 1)

Read about which are the most important sources of customer feedback in 2019. In this first part, we will discuss Reviews and Customer Service data.

what is Natural Language Generation - wonderflow

Technology · Apr 25, 2019

What is NLG (Natural Language Generation) in 3 minutes

The goal of Natural language generation is to use AI to produce written or spoken narrative from a dataset, allowing humans and machines to communicate.

4 reasons why consumer feedback is essential for logistics industry - wonderflow

Business · Apr 11, 2019

Why Customer Feedback is essential for Logistics Industry

Within Logistics sector, consumers have plenty of touchpoints with the company, and every single feedback counts in order to be more consumer-centric.

roi of customer feedback for logistics - wonderflow

Business · Apr 08, 2019

ROI of Customer Feedback for Logistics

Learn about how to calculate the ROI of Customer Feedback in all touchpoints involved in a Logistics business.

ROI of Customer Feedback for Consumer electronics

Business · Apr 04, 2019

ROI of Customer Feedback for Consumer Electronics

In this video, we will tell you how consumer electronics companies can benefit from customer feedback, and how to calculate the ROI of these activities.