Wonderflow Blog

Image header on how to measure customer satisfaction

Market Research · Jun 26, 2019

How To Measure Customer Satisfaction

These days, customer satisfaction is a must-have. Here's how to measure customer satisfaction levels, and improve upon your customer service!

pros and cons of human text analysis part 2 - wonderflow

Technology · Jun 24, 2019

What are the pros and cons of human text analysis – Part 2

There are many 3 main cons against human text analysis: our consistency when analysing texts, our difficulty to memorize topics, and our speed.

Human text analysis - wonderflow

Technology · Jun 20, 2019

What are the pros and cons of human analysis?

How good are humans in text analysis compared to computers? Are humans better than Natural Language processing? All you need to know about text analysis.

machine learning does not work - wonderflow

Technology · Jun 19, 2019

Why machine learning does not work

Why Machine Learning, which, don’t get us wrong, has a huge potential for several applications, does not really work well with text analysis.

what is document analytics - wonderflow

Technology · Jun 19, 2019

What is Content Analysis (Document Analysis)?

Amongst all the tech-related terms, some of them are less popular than others. A good example is Content Analysis, or Document Analysis.

metrics for consumer-centric management - wonderflow

Business · Jun 19, 2019

The metrics for customer-centric management

Customer-centric companies build their success on relationship expertise. Managers main goal should be a mix of metrics in line with customer goals.

How do you create customer profiles starting from their feedback - wonderflow

Case studies · Jun 19, 2019

How do you create customer profiles starting from feedback

Marketers learned that they needed to create a profile and then go to the market. Today, customer feedback gives the possibility to change this process.

what is accuracy in text analysis - Wonderflow

Market Research · Jun 19, 2019

What is the accuracy in text analysis

The most frequent question about text analysis is “what is the accuracy?”. So, we will tell you what to measure to determine the quality of your analysis.

Business · May 20, 2019

Come la sentiment analysis può aiutarti a migliorare i tuoi prodotti

Avrai già sentito parlare di sentiment analysis, ma sei a conoscenza dei vantaggi che questo tipo di analisi può portare all’interno della tua azienda?

Image header on how to make the move to become customer-centric

Business · May 20, 2019

Passare da un’organizzazione incentrata sul prodotto a un’organizzazione incentrata sul cliente

Le aziende vedono sempre più il valore di adottare un approccio incentrato sul cliente e di mettere i consumatori al centro di tutto ciò che fanno.