Wonderflow Blog

An Interview with Joost Niepoth

Business · Dec 05, 2019

An Interview with Joost Niepoth

Joost is a marketing professional, with over 25 years of experience. He has worked on both the advertising agencies side as well as client side.

top KPIs customer-centric companies

Business · Dec 03, 2019

Video: Top 3 KPIs for customer-centric companies

Which KPIs are best to use? and, furthermore, which KPIs are best to use in a Customer-Centric Company? and most importantly, how do you use them?

cost center to profit center

Business · Nov 26, 2019

Video: Contact Center; From Cost Center to Profit Center

After a successful keynote speech at the CCW, Riccardo Osti shows how to create a Customer-Centric company from a Product-Centric one.

analyze customer data

Business · Nov 19, 2019

Video: How to analyze customer data

Why do many companies claim to be customer-centric? How can you utilize your customer feedback and how is your company supposed to collect the data?

360 customer feedback

Business · Nov 18, 2019

The power of 360- degree customer feedback analysis

Wonderflow 360 Customer feedback analysis process. Challenges of developing customer-centric view and actionable insight from feedback.

Augmented Analytics

Technology · Nov 12, 2019

Video: How Augmented Analytics Tools Will Change The Way We Work

Augmented analytics tools are linked to the idea of transforming big data into smaller datasets. But how will they change the way we work?

wonderflow image

Press · Nov 07, 2019

Wonderflow selected as a Winner in Europe’s best deep tech scaleup challenge by EIT Digital

Wonderflow has been selected as a Winner in the EIT Digital Challenge 2019, Europe’s most prestigious competition for Deep Tech scaleups.

employee satisfaction

Human Resources · Nov 05, 2019

Video: What can employers do to increase employee satisfaction

What can an employer do in order to keep their employees satisfied and motivated to contribute actively to the growth of the firm?

Customer feedback at scale

Business · Nov 04, 2019

How enterprises should analyze customer feedback at scale

Getting actionable enterprise insights from customer feedback analysis: Sentiment analysis through NLP, reporting and developing insights

Employee Engagement

Business · Oct 29, 2019

Video: Do you feel unheard at work? Here’s why.

Today’s companies have tow main problems: they struggle to interpret what customers say, and they are unsuccessful in understanding what employees want.