Business · Dec 05, 2019
An Interview with Joost Niepoth
Joost is a marketing professional, with over 25 years of experience. He has worked on both the advertising agencies side as well as client side.
Business · Dec 03, 2019
Video: Top 3 KPIs for customer-centric companies
Which KPIs are best to use? and, furthermore, which KPIs are best to use in a Customer-Centric Company? and most importantly, how do you use them?
Business · Nov 26, 2019
Video: Contact Center; From Cost Center to Profit Center
After a successful keynote speech at the CCW, Riccardo Osti shows how to create a Customer-Centric company from a Product-Centric one.
Business · Nov 19, 2019
Video: How to analyze customer data
Why do many companies claim to be customer-centric? How can you utilize your customer feedback and how is your company supposed to collect the data?
Business · Nov 18, 2019
The power of 360- degree customer feedback analysis
Wonderflow 360 Customer feedback analysis process. Challenges of developing customer-centric view and actionable insight from feedback.
Technology · Nov 12, 2019
Video: How Augmented Analytics Tools Will Change The Way We Work
Augmented analytics tools are linked to the idea of transforming big data into smaller datasets. But how will they change the way we work?
Press · Nov 07, 2019
Wonderflow selected as a Winner in Europe’s best deep tech scaleup challenge by EIT Digital
Wonderflow has been selected as a Winner in the EIT Digital Challenge 2019, Europe’s most prestigious competition for Deep Tech scaleups.
Human Resources · Nov 05, 2019
Video: What can employers do to increase employee satisfaction
What can an employer do in order to keep their employees satisfied and motivated to contribute actively to the growth of the firm?
Business · Nov 04, 2019
How enterprises should analyze customer feedback at scale
Getting actionable enterprise insights from customer feedback analysis: Sentiment analysis through NLP, reporting and developing insights
Business · Oct 29, 2019
Video: Do you feel unheard at work? Here’s why.
Today’s companies have tow main problems: they struggle to interpret what customers say, and they are unsuccessful in understanding what employees want.