Business · Dec 31, 2019
Video: Why it’s hard to get many customer reviews
90% of customers say that reviews have played a crucial role in their decision-making. So, how can you make sure that your customers get involved?
Business · Dec 24, 2019
Video: Measure the health of your business using Customer Churn rate KPI
The last KPI that we are going to cover: Churn Rate. Customer churn rate is a crucial KPI to determine the quality of your product, service, and experience.
Business · Dec 19, 2019
Text Analysis Examples: social media sentiment, workforce performance, competitor intelligence and more
Text Analysis examples: a simple description of how it works, the pros and cons of various approaches, methodology and use cases.
Business · Dec 17, 2019
Video: The importance of measuring customer satisfaction
CSAT measures customer satisfaction, services or experience provided by a company. It is usually a numeric score that goes from one to five, one to ten.
Business · Dec 10, 2019
Video: What is Customer Lifetime Value
In this post you will learn what Customer Lifetime Value is, and an easy way to calculate what kind of revenue can you expect from your customers.
Business · Dec 05, 2019
An Interview with Joost Niepoth
Joost is a marketing professional, with over 25 years of experience. He has worked on both the advertising agencies side as well as client side.
Business · Dec 03, 2019
Video: Top 3 KPIs for customer-centric companies
Which KPIs are best to use? and, furthermore, which KPIs are best to use in a Customer-Centric Company? and most importantly, how do you use them?
Business · Nov 26, 2019
Video: Contact Center; From Cost Center to Profit Center
After a successful keynote speech at the CCW, Riccardo Osti shows how to create a Customer-Centric company from a Product-Centric one.
Business · Nov 19, 2019
Video: How to analyze customer data
Why do many companies claim to be customer-centric? How can you utilize your customer feedback and how is your company supposed to collect the data?
Business · Nov 18, 2019
The power of 360- degree customer feedback analysis
Wonderflow 360 Customer feedback analysis process. Challenges of developing customer-centric view and actionable insight from feedback.